Clive Coldwell Email & Phone Number

• Management of a relatively new team of IT professionals providing -o Support of SharePoint services for Siemens UKo Support of SAP portal framework plus integrated applications• External supplier management for Internet based services / environment• Internal supplier management for Infrastructure services• Support of legacy web based applications• Migration and closure of legacy web applications• Managing customer relationships

Following the successful completion of the UK SAP project (below), I assumed responsibility for the program of on-going deployment of SAP to further UK Siemens businesses. This covers the full project lifecycle from initial process review through definition, system realisation, data migration, testing, training and cutover. Responsibilities also include managing relationships with the business and ensuring business transformation is understood along with appropriate business engagement with the project and managing relationships with the Application Management Centre in The Hague, Holland.

Moved to the UK central CIO organisation as part of the management team that ensured the successful migration and deployment of the Siemens UK businesses to an European based SAP system. My team had the responsibilities for system technical support, international support centre relationships, co-ordination with the business for change management, data migration, technical infrastructure, testing and user training, system authorisations and access including Sarbanes Oxley compliancy plus final system cutover and post go-live support.

Assumed this role following the full SAP deployment within the business, taking responsibility for the day to day operation and on-going enhancement of the SAP system in support of a dynamically developing business. Initially the role focused on developing internal competencies in order to become self sufficient, this then expanded to cover business analysis, end user training, and developing opportunities to exploit the IT system and drive business change to deliver measurable business value. The role also encompassed integration management, end to end process management and system security management.

Responsible for the UK arm of a multi-national team working in Germany on the development of a SAP based Service Management reference solution. Following a successful 15 months in Germany the solution was amalgamated within the Siemens Global template solution. I then returned to the UK to head up the deployment of this solution in the UK where the processes adopted covered call receipt, engineering control, logistics management, service contracts, billing and financial controls.

Requested to assuming the role of lead business representative for the implementation of SAP R/3 (enterprise application). I had responsibility for ensuring the new IT system met the business requirements, business processes re-engineered and business transformation successfully implemented, covering both the sales and service business streams.

Was requested to assume this new role in preparation for the ‘sell-off’ by Mercury of the CPE part of the business. Primarily involved the consolidation of four administration centres into two large management centres, Northern centre in Scotland and Southern Centre in Hertfordshire. I then had management responsibility for these centres covering the co-ordination, planning and management of all Customer Routing Equipment installations nationally. This involved significant staff recruitment and development, process reviews and customer satisfaction reviews. During time in role delivered significant improvement in performance, customer satisfaction, productivity and also attained BS5750 registration.Following the sale of the business to Siemens I continued to manage and develop the installation management centres

Promoted to take responsibility for all engineering activities in the south and south east of England. Managed a team of over 110 engineers, team leaders and support staff operating out of two service centres, covering the planning, installation, commissioning and maintenance of digital network access equipment, call routing equipment and data comms equipment.

Established a new Customer Installation and service department in the South East with responsibilities for the design and implementation of network communication and Customer PABX installation. Initial responsibility for team of 30 engineers plus 2 office staff.

Various engineering positions at increasing levels of responsibility installing and commissioning digital network equipment and services, utilising fibre optic, digital microwave radio, higher order multiplexers, statistical multiplexers and Centrex central exchange.

Nhd, Communications Engineering

Onc, Telecommunications Engineering