Working in Torentum PCN to:• Develop and deliver the PCN Digital Transformation Strategy in liaison with staff and system stakeholders (e.g. local councils / Social Services)• Improve adoption and/or optimisation of new technology to enhance patient access and experience and increase PCN productivity • Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access) • Lead an improvement approach to change including building capability for quality improvement within the PCN and system wide approaches to problem solving • Lead the implementation of digital programmes, successfully ensuring that projects delivered are to scope, schedule and budget and that relationships are well developed. Producing reports and charts to show where projects are in their implementation lifecycle.• Lead the evaluation of the training and impact of the programmes, ensuring quality assurance is applied and the development of best practice and procedures for new ways of working are embedded. Mentor and manage staff, helping them to develop their skills.• Produce reports and analysis which show attainment and progress in respect of data quality audits; interpret and analyse results and feedback to practices. • Work with PCN external stakeholders to consider how technology can most effectively enable access to their services and strengthen relationships for our patients.• Review current technologies to identify and implement business efficiencies• Work with members of the team to develop digital content• Review and improve the PCN’s digital maturity• Use data, and improve data quality. • Support population health management • Support understanding of support/training needs of the PCN • Facilitate clinically led innovation and the effective adoption of improvement initiatives.

IT Project Manager for Primary Care across the Fylde Coast.

Providing 3rd line Technical Support for the Server infrastructure at Blackpool Teaching Hospitals and Healthcare site throughout Blackpool and the Fylde Coast. Responsible for analysing, designing, installing, configuring, maintaining and repairing of server infrastructure, elements of cyber security and all associated server/desktop applications. Working as part of the ICT BackOffice Team within Health Informatics and undertaking the technical tasks required inproviding comprehensive infrastructure. Also involved in project and technical support activities within the Trust and supported healthcare sites.

Responsible for the operation and support of the central Trust Information Technology function, Including associated peripheral equipment and data communications networks. To undertake relevant procedures to ensure the professional operation of the IT function.Key Duties Include- Liaise with, provide advice, technical support and basic training to Trust staff on IT equipment operation and other related issues. - Receive and respond to incoming calls, pages and emails regarding ICT related incidents and prioritise my own workload. - Resolve assigned incidents using Trust polices, procedures and own initiative. - Perform field analysis and diagnosis of complex hardware and software incidents as reported to the ICT Service Desk. Recommend and implement corrective solutions.- Install, configure, test, maintain, monitor and troubleshoot workstations, mobile devices and related IT hardware and software. Trouble-shooting desktop network connectivity and operating systems problems in order to facilitate the delivery of agreed Trust IT service levels - Communicate technical information in a manner that all audiences are able to understand.

Responsible for proactive monitoring, organisation and delivery of Service Level Agreement contract support for a broad spectrum of small business systems whilst undertaking ad-hoc support for a variety of commercial and domestic customers, incorporating remote, telephone and on-site assistance throughout Cumbria. Able to work calmly under pressure either working individually or as a member of the technical support team.Key Duties include- Daily Monitoring of SLA systems and backups, fixing issues as necessary.- Surveying, Installing and Monitoring of Wi-Fi systems located in multiple locations around Cumbria.- Providing ad-hoc Technical support for Desktops, Laptops, Networks and Servers.- Quoting and Installing new equipment for multiple clients as per their individual requirements and budgets.

Working in a busy I.T. shop dealing with Customers and Clients on a daily basis, providing basic technical support, logging jobs within the bespoke Helpdesk system and allocating jobs to the correct engineer. Organizing call-out's for engineers with customers and dealing with follow up call's, Renewing current Anti-virus with customer and dealing with general shop sales of ink and I.T. equipmentKey Duties include- Dealing with Customers in a polite manner and taking the technical jargon and explaining it in plain terms for them to understand.- Taking customer call's and logging relevant job's within the Helpdesk system- General Shop sales - Organisation of the calendar for the engineers

Assistant Manager role within the company, dealing with Staff issues and Rota's. In charge of the premises and taking on Managerial duties when the Manager is on day's off. Doing the ordering of the following days items. Ensuring staff are working to a certain standard at all times and leading by Example. Key Duties include- Dealing with the Managerial duties in the absence of the Manager.- Ordering Items for the following day ensuring enough stock at all times.- Dealing with Staff issues and Rota's.

Ensuring that the Box Office at the Theatre runs as smoothly as possible, dealing with any customer queries and complaints in a timely and courteous manner. Working with the Jazz, Film and Mountain festivals so that the ticket, organisation and allocation of seating happens without any issues. Dealing with any Staffing issues. Organisation of the Staff rota and Annual Leave. Key Duties Include- Dealing with and issues in relation to the Box Office- Dealing with any customer complaints or issues in a friendly and courteous manner.- Co-Operation with the local festivals making sure that they occur without any ticketing problems.

Dealing with Customers on a daily basis selling tickets for a range of productions at the Theatre, advising on any restricted views of the stage and ensuring customer satisfaction. Key Duties include- Dealing with customer sales and queries- Processing of Sales of tickets in person over the phone or over the internet.

Showing customers to their seating, taking reservations and lacing up and running the film using the projection equipment. Key Duties include- Showing customers to their seating- Selling tickets and reserving seating in the cinema- Using the projector to lace up and show the film on the screen