Clive Harris Email & Phone Number

Hertfordshire

Property development & management (part time)

Hertfordshire

Project Management services Prince 2Security Projects including PCI DSSStore Retail system projectsCard Payment projectsWiFi projectsGeneral Infrastructure projectsBest practice ITIL service management implementation IT management servicesIT service management

Letchworth

Delivery of Esel solution in 2600 UK stores

Letchworth

Responsible for the Group Repeatable Esel wireless infrastructure and Group Esel Service Model Defining the Zigbee 802.15.4 wireless non functional and global installation and implementation approach, Responsible for developing the store installation processes and test scenarios for the Samsung Esel infrastructure in the test & pilot stores in Hungary.Developing a Global support model for Esel support engaging several teams in Central Europe, India and UK and global 3rd party vendor support.Accountable for Tesco Group fit for purpose sign-off for the Samsung Esel Wifi infrastructure solution.

Dunstable

Accountable for defining the Premier Inn PCI DSS compliance roadmap, also the project initiation, analysis and development phases to implement card payments in the Premier Inn Customer Contact Centre.• Identify and collating business functional and identifying fraud risk and prevention requirements• Obtaining project budget and resources and negotiating with service providers • Engaging with 3rd party service providers to produce the reporting, reconciliation and fraud solutions • Once all activities are underway handed over to junior project manager for test, pilot and roll-out phases.

Project Manager with specific responsibility for the Tesco PLC store PCI DSS compliance. Responsible for the Tesco approach to store PCI DSS compliance, Managed the team identifying solution options, conducting proof of concepts and feasibility studies, providing resource, budget cost and timelines for a handful of approaches to PCI compliance for the 2,500 Tesco stores.

Cambridge, Edinburgh, London & Holland

Lead Project Manager for RBS Worldpay’s Payment Card Industry Data Security Standards Mandatory Programme.This Programme encompasses all aspects of RBS Worldpay technology and security standards. Managed development of application security enhancements to the credit card transaction processing system.Defined the Worldpay Infrastructure scope which consisted of hundreds of infrastructure components.

Member of the IS management team dealing with business changes in Worldpay, impacting staff motivation and IS team structure in UK and Holland. •Managed the IS resource to deliver the 24x7 migration of all Worldpay UK Merchants onto the RBS Worldwide Payment Gateway during the 3 month migration project.

Performing a service review of the Tesco Store Wireless Service, which delivers stock and price control information for 1500 UK stores.Carrying out Business Analysis function to produce Wireless Service Map.Collated and agreed with the store management the Wireless Business Requirements and produced a Wireless Network Technical Specification. Reviewing service provided by vendors and advised on opportunities for service quality improvements and cost reduction.Service Introduction project manager designing and implementing Wireless Network Technical Specification for multiple vendors and putting measurements in place to demonstrate the business benefits of the new processes.Project manager for a UK wide store Wireless network remedial project managing multiple vendors to upgrade stores to the new Wireless Network Technical Specification. Total of 200 stores completed in 9 months without service interruption in store.

Responsible for IS Services, including Change Management, Security Operations, Major Incident & Problem Management, Request Management and communication to Customer Service Managers. Developing the operational service management functions including implementing service improvement plans utilising ITIL based processes and the Remedy tool suite.

UK Head of Infrastructure Service Mangement for ING UK Investment Banking.

IT director responsible for ING’s UK Wholesale Banking IT environment, including service management, security management, project delivery, IT financial management (MTP, budgets, forecasts), business continuity planning, disaster recovery and day to day infrastructure and application support and development.

Led business aligned support team of 8, delivering market data, infrastructure support and project delivery to a dynamic and extremely profitable department.

Managed medium sized (<£1 million) infrastructure and business driven projects in the UK and European offices against strict cost and timescales

Providing pre sales support to sales people advising on Micro computers, PC Netware solutions, followed by installation and post sales support to the customers.