Clive Irving Email & Phone Number

Southampton, England, Gb

Southampton, United Kingdom

Strategic, operational and commercial management of multi-functional Shared Service Centre incorporating Payroll, Pensions, HR Systems, Recruitment and Resourcing. Focused on Account management, Profit Centre management, Service Delivery and Team Development. Performed under a successful Strategic Partnership arrangement, before TUPE transfer back to Southampton City Council in July 2019. Key Achievements: • Primary responsibility for a multi £million contract, delivering HR & Pay Services to a mixture of Local Government, Schools and Private Leisure Company clients. Working within a robust Financial Governance context, consistently met demanding financial challenges through shrewd resource management, process - workflow revision and revenue generation • Successful execution of all contract responsibilities; Payroll Processing and 3rd Party compliance, Pensions Administration, Systems Maintenance and Information Governance, Customer Contact Services and HR Administration, delivering to a demanding SLA and KPI program, without failure and with absolute compliance• Established and maintained excellent ‘Client’ relations with a succession of HR Service Leads and Strategic Service Partners, developing trust, mutual respect through a collaborative approach and honed negotiation skills • Significantly improved Pensions Administration performance through the introduction of a Performance Framework with Measurable Outcomes – reducing reconciliation queries by 80% • Managed the seamless transfer of the HR & Payroll services and supporting service contracts from a Capita outsourced arrangement back to Southampton City Council governance – ensuring teams were fully supported throughout the transfer and that service delivery remained at a high standard

Southampton, United Kingdom

As above - Private Sector operations prior to TUPE transfer to Local Government

‘Day to day’ Operational Management of HR and Payroll Services in a high volume customer facing environment, monitoring performance against commercially focused KPI’s and Service Level Agreements, focused on positive client relations with Account Management responsibilities for Local Government, Schools and Private Leisure Centre clients. Key achievements:• In a commercially focussed environment consistently met a suite of robust performance measures for; Customer first point of contact, Payroll, Pensions, HR Administration, Recruitment and Temporary Employment assignments – meeting all Service Level Agreements and contract responsibilities • Servicing the payments of c7000 customers, instilled a ‘customer first’ ethos through all work streams, concentrating on the alacrity of response, commitment to resolve, effective communication and process reviews to improve services, resulting in high customer satisfaction rates • Effective account management of 40+ Schools, Private Leisure Centre and Catering Service clients for HR Administration, Payroll and HR Advisory services – establishing mutually beneficial contract relations and attracting repeat business • Honed leadership skills and influencing through own behaviours, developed high performing teams with an emphasis on professional conduct and service improvement. Notably successful with a ‘grow your own’ programme seeing individuals progress from level entry administration to proficient Team Leaders

Recruitment Specialist, Assessment and Testing Centre Manager, point of expertise for all recruitment matters including; field trends, legislation changes and supporting individuals through the transition from redundancy to employment. Key achievements: • High profile recruitment campaign management including; coordination of Executive Search Agencies, Assessment Centre Management, arranging social and orientation programs - resulting in the successful appointment of many senior officers, including, two Council Chief Executives• Initiated an overseas campaign sourcing high caliber Social workers from the USA and Canada, saving the Council high cost agency fees• Led the introduction of the Hampshire Recruitment Portal increasing ‘on line’ applications from 40-96% • Developed and delivered a much lauded Employment Workshop supporting the exit and employment support of 300+ employees leaving the Council on redundancy

Management of twelve Recruitment Administrators in a high volume recruitment environment, managing the advertising contract, engaging with external stake holders to promote employment in the city and promoting the Council as an Employer of Choice. Key achievements:• Initiated a move to ‘headline advertising, reducing spend from 1M to c300K per annum • Organised and supported numerous recruitment events including; countrywide employment fairs, work shadow programs, school and college careers presentations and support to jobseekers

Level A & B Occupational Testing – Shl

Psychometric testing qualification including Occupational Personality Questionnaire - Registered with the British Psychological Society

Cipd, Post-Graduate Diploma In Personnel Management, Post-Graduate Certificate In Professional Management