Clive Lembergs Email & Phone Number

Redhill, Gb

Crawley, England, Gb

Crawley, England, Gb

Crawley, England, Gb

Crawley, Gb

Senior point of contact for the commercial area, providing the focal point for engagement between the business and Technology Services. A trusted, strategic partner, who understands, champions and supports the business needs. Proactively involved in the shaping of ideas and delivery of capabilities to deliver business benefit.- Pro-actively engaged with the commercial area Senior Leadership team to create and develop the strategy for the area.- Defined and managed the supporting 2 > 3 year global change programme. - Managed the budgetary approval process from Investment Proposal through to Capital Approval, Accountable for the approved budget, investment £15m / £20m per annum.- Created and owned the demand management backlog for the Commercial area, ensured that all requests were prioritised, resourced and aligned with the Virgin Plan To Win.- Delivered a significant number of complex, multiple supplier, multiple stakeholder projects / programmes, which all had a positive impact on margin, sales and customer engagement.- Led the adoption of Kaizen Continuous Improvement principles within the business and supply chain, leading to increased productivity and reputation with a reduced cost base.

Crawley, Gb

Crawley, Gb

Responsible for the successful delivery of a portfolio of programmes and projects. Established a trusted, effective business relationships through effective delivery and an open and honest communication style.- Managed and accountable for a number of significant change programmes, For example :- - Relocated and consolidated a number of Call Centers to drive down operational expenditure and increase customer satisfaction. - Complex multi-year global web development programme, budget £30m, delivered channel resilience, increased customer conversion and margin. - New Loyalty proposition and platform, budget £10m, delivered increased customer adoption, engagement and satisfaction. - Implemented Saleforce CRM B > B capability for the global sales team, budget £3m, delivered increased sales team effectiveness and revenue per account- Line managed a team of project managers and business analysts with dotted line responsibility for allocated solution architects, provided leadership, motivation and direction. Ensured optimal utilisation with minimal bench time.- Responsible for the recruitment of both permanent and contingent resources.- Developed a capability framework for the team to ensure they have the appropriate skills required and are kept up to date with current trends and thinking.- Responsible for global vendor selection, contract negotiation and 3rd party relationship management.- Identified, planned and coordinated a set of related projects within a portfolio of business change, owned and proactively managed the risks / issues and interdependencies to assure successful business outcomes.- Provided delivery and quality assurance for the programme, evaluated individual project viability at regular review points.- Acted as a point of escalation to own, mediate and resolve conflicts within IT and the wider business community.- Deputised for the Head of IT

Hannover, Lower Saxony, De

Bridged the gap between commercial requirement and delivery. Overall accountability for the programme with personal responsibility for ensuring that it met its objectives and realised the expected benefits. - Played a leading role in defining and implementing a controlled distribution strategy, moving the business from an indirect to a direct business, ultimately increasing margin from 1 > 4 percent.- Identified and run a programme of work that brought together the Publishing, eCommerce and CRM departments. Ensuring a cohesive approach to system development, leading to system synergies, reduced complexity and cost, providing a consistent tone of voice across all customer touch points- Delivered the first fully transaction presence on satellite television, providing the customer with the ability to search and book real time inventory.- Developed the vision for the Programme and acted as its champion, provided clear leadership and direction throughout its life, communicated status up to board level.- Secured the investment required to set up and run the programme, managed the budget, PO creation and invoice approval.- Responsible for the creation of the programme plan and delivery of the programme.- Ensured that programme risks and issues are identified, managed effectively.- Ensured that the users and other stakeholders are involved in and are committed to the delivery of the programme.- Ensured that the appropriate resources are allocated to deliver the programme, arbitrate on any conflicts within the programme and negotiate effective solutions.- Ensured transformational and product changes are communicated, understood and imbedded within the business

Us

Ultimate responsibility for ensuring that all business critical systems throughout the Atlantic region were maintained and supported, which required extensive supplier management across multiple cultures, because all IT services were outsourced.- Overall accountability for the implementation of a PC based CUTE II check-in facility at Frankfurt Airport, working with multiple cultures and suppliers. - Responsible for the successful integration of all IT platforms, systems and processes across the Atlantic region due to alliance with KLM.- Implemented and rolled out mobile sales force technology throughout the Region, providing an effective mobile office while on the road.- Analyzed SITA circuit usage covering 19 countries, planned rationalisation leading to an annual cost saving of $3m. - Responsible for IT system integrity throughout the Atlantic Region, covering 19 countries. - In conjunction with the head office in Minnesota, define and implement the IT strategy ensuring that the region is aligned and the solutions are robust and supportable.- Accountable for the procurement of hard and software, plus vendor services via competitive tender.- Extensive contract and resource management of on, near and offshore suppliers.- Responsibility for the IT regional Capex and Opex budgets.