Clive Marshall Email & Phone Number

London, GB

Cambridge, England, United Kingdom

• Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support.
• Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes.
• Take responsibility for the definition, documentation, and satisfactory completion of projects.
• Communicate effectively, acting as a key liaison with team members and… Show more
• Communicate effectively, acting as a key liaison with team members and colleagues.
• Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files.

London, England, United Kingdom

• Provide leadership and direction to the Global Support team.
• Collaborate with peers, horizontal, and cross functional partners on support and process best practices.
• Analyse data trends and develop approach to manage departmental action while communicating with leadership and cross-functional partners.
• Supporting the organization strategically and operationally (inclusion of high-level training internally & externally)
• Perform daily coaching of team members to… Show more
• Perform daily coaching of team members to ensure productivity and performance. Overall guidance in ensuring high quality clientele journey.

London, United Kingdom

• Manage established client relationships.
• Communicate with clients at a senior level to resolve issues and inquiries
• Supervise & support team members to ensure client satisfaction.
• Create an inspiring team environment with an open communication culture.
• Create intuitive processes and workflows whilst insuring successful adherence within the corporate environment. Advanced proficiency in JIRA, Confluence & Guru.
• Ensure successful front-end application development… Show more

London, United Kingdom

- Provision of sporting broadcasts across UFC, Football, PBR as well as ATP & WTA tennis tournaments (incl. French Open & US Open) to the gaming industry. - Key Stakeholder Management - liaising with producers, sporting federations & clients associated with our provided service.- Business Relationship Management - The main point of contact for B2B clients.

London, United Kingdom

• Single point of contact for phone calls and emails from staff regarding IT issues and
• queries
• Receiving, logging and managing calls from internal staff via telephone and email
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to
• hardware, such as Blackberrys, Laptops, PCs and Printers
• Troubleshooting basic network issues such as ADSL broadband issues

• Single point of contact for phone calls and emails from staff regarding IT issues and
• queries
• Receiving, logging and managing calls from internal staff via telephone and email
• Maintaining an Asset Database and track changes
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to
• hardware, such as Blackberrys, Laptops, PCs and Printers

Receive and log all calls / e-mails made to the IT service desk and determine priority.Liaise with Tier 2 employee support over issues that are continually re-occurring from analysis of IT service desk data. To identify and assist in a Major Incident / Service Impact and to inform the relevant parties necessary in the business at the start and closure of.

Slough, United Kingdom

Perform business-to-business primary and secondary research, analyse industry trends/data, and generate market/client focused intellectual propertyConduct primary/secondary market research, drive industry specific Intellectual Property content.Directly contribute towards the fulfilment of bespoke consulting projects, demonstrating specialist industry.

Watford, United Kingdom

Responsible for resolving technical issues at customer sites as well as installing computer systems and networks.

Charing Cross, London

Conduct research, produce written reports related to current projectsMy activities would involve primary and secondary research as well as analysis of survey results. Other responsibilities include responding to client inquiries, providing support to other teams, public speaking at conferences, and providing support for sales and marketing. An important.

Education record

Education record

Education record