Lionbridge is subcontracted by General Motors Europe to produce Technical Publications for repair methods, labour times and customer literature for Vauxhall/Opel vehicles, to be used by their Dealerships and customers worldwide.Having commenced as a technician to carry out serviceability studies for publication, was given the responsibility to produce service instructions and labour times after a period of training. Within eight months of commencing employment was promoted to Team Leader… Show more Lionbridge is subcontracted by General Motors Europe to produce Technical Publications for repair methods, labour times and customer literature for Vauxhall/Opel vehicles, to be used by their Dealerships and customers worldwide.Having commenced as a technician to carry out serviceability studies for publication, was given the responsibility to produce service instructions and labour times after a period of training. Within eight months of commencing employment was promoted to Team Leader and have increasingly taken on more project management duties. Promoted to Project Leader in 2007 and more recently to Senior Project Leader and now have responsibility in the day to day running of the business. Current Duties Include:• Manage the customer relationship, ensuring good communication about scope of work, timescales, quotations and project status. • Control and run projects for the customer, which includes managing teams’ workload, monitoring progress and observing adherence to deadlines.• Management of all resources related to project and of designated staff.• Financial management of budget and providing revenue forecast information for UK Operations Manager. Invoicing, revenue recognition, finance support and managing petty cash.• Assessing scope of work and producing table of contents to client requirements.• Support in the production and delivery of service instructions, labour times and customer literature.• Develop new and validate existing mechanical operations.• Develop and improve labour time and technical publication processes.• Implementation of new delivery and publication processes.• Liaising with site facilities for maintenance. Show less

Responsible for the overall management of the service department, overseeing 4 technicians. Duties included workshop control and responsible for the ordering and accounting of parts. Often "hands-on" in the workshop particularly doing MOT's and responsible for quality control of the MOTs.

In addition to Technician/MOT duties, assisted the Manager in the running of the business, deputising in his absence. This involved regular customer contact, invoicing, estimating repairs, stock control, daily banking and entering financial information into the computer. Responsible for overseeing 4 technicians, their work and ensuring consistent quality.

Carried out a wide variety of repairs and maintenance work to Toyotas and sales vehicles, undertaking more complex and challenging work including fault diagnosis. Became involved in the running of the workshop, repair estimates and ordering parts.

Carrying out all types of mechanical repairs, including servicing and MOT work to a wide range of vehicles including commercials. After gaining good knowledge and experience became responsible for the day to day running of the workshop, ordering spare parts, dealing with customers, booking in work, completing invoices etc.