Are you happy being average? No, then Clive Webb is your man. Real world learning solutions delivered by a highly experienced and knowledgeable professional trainer, development coach and facilitator. So, what are you waiting for?

• Designing and delivering management induction training programme• Designing and delivering face to face training interventions to all staff levels• Working with managers across the organisation delivering personalized learning and development sessions including team building events.• Supporting and leading on a range of relevant projects • Advising stakeholders across the organisation on Learning and Development solutions and methods and ensuring appropriate interventions are… Show more • Designing and delivering management induction training programme• Designing and delivering face to face training interventions to all staff levels• Working with managers across the organisation delivering personalized learning and development sessions including team building events.• Supporting and leading on a range of relevant projects • Advising stakeholders across the organisation on Learning and Development solutions and methods and ensuring appropriate interventions are identified to suit particular needs. Achievements • Led and delivered on the re-design of the following Group learning interventions with excellent evaluation feedback: o Customer Firsto Lone worker and personal safetyo Dealing with aggression – conflict resolutiono Quality communication with customerso Assertiveness Devised, designed and delivered confidence building and motivation sessions for Orbit supported housing residents.• Co-designed and facilitated annual leadership conferences to over 300 staff and managers and executives. Following the sessions, executives reported more enthusiasm, less silo working and an increase in information sharing leading to the meeting of key internal performance indicators.• Created and facilitated team building events across directorates with follow up evaluation and regular assistance. From these sessions teams reported closer working relationships, clearer communication and more co-operation• Worked alongside the customer service director to design and deliver training to customer service advisors on a first line rent query programme. This included assertiveness and dealing with difficult customers. • Designed and delivered core and bite size in house learning solutions• Consistently achieved excellent evaluation ratings from delegates in evaluation questionnaires (90% +) Show less

• Devised, designed and delivered resident and community training. The training resulted in residents taking up positions on resident forums, interview and scrutiny panels • Worked with ten local schools and partner organisations on the ‘house of the future project’ resulting in the design and build of a working scale model of the winning schools entry• Designed, delivered and evaluated 3 annual staff conferences to in excess of 300 staff. The conferences resulted in increased staff… Show more • Devised, designed and delivered resident and community training. The training resulted in residents taking up positions on resident forums, interview and scrutiny panels • Worked with ten local schools and partner organisations on the ‘house of the future project’ resulting in the design and build of a working scale model of the winning schools entry• Designed, delivered and evaluated 3 annual staff conferences to in excess of 300 staff. The conferences resulted in increased staff engagement, motivation and led to increased customer satisfaction measured in customer survey responses and decreases in official complaints• With colleagues and partner organisations, supported 141 households affected by severe flooding. This involved securing alternative emergency accommodation, managing contractors in repairing uninhabitable homes and moving residents back to their homes. This project minimised additional stress and disruption and supported residents at a difficult point in their lives.• Led the consultation process with tenants and owner occupiers on a large scale demolition and re-build programme. This included one to one and group consultation events resulting in the successful decanting, relocation and rehoming of tenants in the resulting new build development. Show less

• Worked alongside the Lead Housing Consultant to produce bid documents and present to Councillors, Officers and tenants to win new business on National stock transfer projects.• Facilitating tenant, resident and community information events to share important information and encourage attendees to ask meaningful questions.• Supported affected tenants through the transfer process which involved explaining what could be at times complex information and processes in a non paternalistic… Show more • Worked alongside the Lead Housing Consultant to produce bid documents and present to Councillors, Officers and tenants to win new business on National stock transfer projects.• Facilitating tenant, resident and community information events to share important information and encourage attendees to ask meaningful questions.• Supported affected tenants through the transfer process which involved explaining what could be at times complex information and processes in a non paternalistic way enabling them to make an informed choice about the options on offer for the future of their homes.• Worked with tenants post transfer to support and assist in setting up of tenants groups Show less

Generic estate services responsibilities including:• Repairs reporting• Rent and arrears collection• Court representation including eviction• Setting up resident groups• Chairing and supporting residents meetings• Resident training