Clive Williams Email & Phone Number

Toronto, Ontario

WORK EXPERIENCE OpenVMS V8.3-1H1LifeLabs Medical LaboratoryPosition: System AdministratorJuly 2018 – September 2023• Upgrade planning from 8.3 to 8.3-1H1 and migration from alpha to I64 integrityOpenVMS 8.3-1H1• Provided 24/7 onsite and remote technical support and guidance to over 1,000 end users with software (OpenVMS 8.3-1h1) and hardware issues, through multiple channels including ITSM ticketing system, phone, and online chat window.• Interacted with clients/users and team members to solve critical issues and ensured issues resolved within service level agreements (SLAs).• Maintained system integrity and backup/restore, performance analysis and configuration.• Assisted with implementing data backup and disaster recovery strategies to restore and protect user information.• Monitored and analysed the performance of the servers in a cluster environment and escalating equipment failures to third-party vendor for a permanent resolution, as appropriate.• Troubleshoot and fix issues within the Cluster Environment that compromise the system’s performance or access to OpenVMS servers.• Reviewed system error logs and reports and provided resolutions that are related to the OpenVMS cluster environment.• Managed the OpenVMS (V8.3-1h1) operating systems, including the installation, and configuration of relevant software to support multiple OpenVMS servers and building cluster environments.• Boot OpenVMS Operating system from SAN.

Toronto, Canada Area

Royal Bank of Canada Position: Technical Systems Support (Contract) March 2017 – March 2018• Researched and analyzed business and system needs, exploring alternative options to recommend technology solutions.• Provided direction to Technical System Analysts on day-to-day tasks and issues.• Monitored OpenVMS system and performed system tuning to improve performance over multiple functions.• Managed and configured business units from archive backups using the PACER application for user access and testing.• Provided 24/7 on-call technical support for applications and complex systems-related situations.• Coordinated the deployment and installation of SS&C updated code into the UAT environment, as well as the rollout to end users.

IBM CANADA LTD.Position: Lead Technical Support August 2013 – September 2016• Managed day-to-day activities of System Administrators.• Monitored systems performance and implemented system tuning, utilizing OpenVMS tuning utilities. • Developed training documents, provided onboarding/training sessions to approximately five overseas junior System Administrators in India.• Facilitated weekly team meetings, allowing group discussions and deciding how to proceed on processes and projects.• Performed technical support, hardware upgrades, keeping operating system and third-party software current and ensuring the system is performing as configured.• Managed client disaster recovery site, installing and configuring ABC client backup application for restoration of system and application disks.Position: System Administrator July 1998 - August 2013• Provided 24/7 technical support and solutions for OpenVMS alpha systems.• Performed system tuning and monitoring, restarting system services, and modifying system and application start-up scripts.• Monitored MSA2000 to ensure that all disks were presented to MSA/system, checked the event log for errors and mounted failed disk once disk had been removed and replaced.• Aided in the transition and implementation of Charon VAX process, maintaining a steady state environment.• Prepared system documentation and procedures for end users/administrators, transferring professional knowledge and expertise.• Analysed systems crash dump, working with vendor and client and providing resolutions to technical issues.

Unix System Management

Unix System Administrator | TCPIP

Hp San Storage

HP San Storage

Diploma, Computer Programming

Computer Programming