Clive Woodrow Email and Phone Number
charlottetown, prince edward island, canada
Clive Woodrow's Location
Greater Toronto Area, Canada, Canada
Clive Woodrow's Contact Details
Clive Woodrow work email
- Valid
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Clive Woodrow personal email
n/a
About Clive Woodrow
Ensuring the best in Customer Satisfaction, Client Value, Employee Leadership and Engagement.
Clive Woodrow's Current Company Details
Advantage Communications Inc.
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Chief Executive Officer at Advantage Communications Inc.
charlottetown, prince edward island, canada
- Website:
- advantagecall.com
- Employees:
- 247
Clive Woodrow Work Experience Details
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Chief Executive OfficerAdvantage Communications Inc. Oct 2024 - PresentToronto, Ontario, CanadaStrategic Leadership: Articulate a clear vision and mission for the company, ensuring alignment with the overall business goals.Develop and implement long-term strategic plans to drive growth and profitability. Business Development: Identify and pursue new business opportunities and build strong client relationships.Client Relations:Client Satisfaction: Build strong relationships with clients and ensure their satisfaction with the services provided.Client Retention: Develop strategies to retain existing clients and minimize churn.Client Acquisition: Identify and pursue new business opportunities to expand the client base.Operational Excellence:Oversee day-to-day operations, ensuring efficient processes and high-quality service delivery.Set performance metrics, monitor key performance indicators (KPIs), and implement strategies to improve operational efficiency. Implement and deliver quality assurance programs to maintain high standards of service and customer satisfaction.Retain top talent. Foster a positive work environment and develop employee skills.Invest in and deliver technology to enhance operations and improve customer experience. Financial ManagementDevelop annual budgets and financial forecasts. Monitor costs, identify cost-saving opportunities, and implement cost-reduction strategies.Explore new revenue streams and opportunities to increase profitability.
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Chief Operating OfficerAdvantage Communications Inc. Nov 2020 - Oct 2024Greater Toronto Area, CanadaOperational Leadership: Manage the day-to-day operations of the business, ensuring that it runs efficiently and effectively.Strategic Planning: Develop and implement operational strategies and objectives in line with the company's overall business goals.Performance Management: Oversee the development and implementation of performance metrics and quality standards for our clients and the business.Staff Management: Supervise, train and mentor managers, team leaders, and other key personnel.Budget Management: Develop, monitor, and manage the operational budget to ensure financial efficiency.Process Improvement: Continuously review and optimize operations and processes for enhanced efficiency and customer satisfaction.Customer Experience Management: Ensure that our contact centers deliver superior customer service, meeting or exceeding customer expectations.Resource Allocation: Ensure that the organization has the appropriate resources, including staff, technology, and infrastructure, to operate effectively.Risk Management: Identify, assess, and manage operational risks to the business.Contract Management: Negotiate and manage contracts with clients, vendors, suppliers, and partners.Innovation: Foster a culture of innovation and continuous improvement within the call center.Client Relationship Management: Build and maintain relationships with key clients, ensuring their needs and expectations are consistently met or exceeded.
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PrincipalCare For Customers May 2019 - Nov 2020Toronto, Canada AreaProviding Global Leadership in Customer Experience, Business Operations and Contact Center Services.
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Consulting With A Great Canadian Insurance Company. Customer Service | Customer ExperienceManulife Nov 2018 - Apr 2019Kitchener, Canada AreaAssisted Manulife Canada Customer Care Division to drive efficient and effective customer service from the 1,100 Canadian and Philippine customer care agents across seven different lines of business in 5 contact centers. -
Vice President And General ManagerVoxpro May 2017 - Aug 2018Folsom, Usa• Responsible for the management of all Voxpro US operational locations with 625 staff.• Supported Silicon Valley Clients such as Airbnb, Google-Nest, Robinhood and Stripe.• P&L responsibility with annual revenue of $35MM USD. -
Consulting For A International Bpo OrganizationEclerx Dec 2016 - Apr 2017Toronto, Canada Area• Worked with an International BPO to open a new Call Center Operation in the US South East. • Recruited Site Leadership -
Country Manager, United States And CanadaTranscom Jul 2013 - Nov 2016Barrie, Ontario• Oversaw the North American region, directing 1,100 employees.• Entrusted with navigating P&L with an annual revenue of $38MM USD.• Serve as Executive Director over 4 locations – two in the United States and two in Canada.• Charted a successful course of business development and expansion. • Demonstrated critical leadership to functional departments such as Sales, Operations, Client Services, Human Resources, Training and Quality Assurance. • Worked with Legal, Finance and IT reporting through a matrix organization.• Partnered with Clients on strategic relationship and direction to ensure all needs are met and/or exceeded.• Led contract negotiations with Clients and Vendors. -
Part Time InstructorSeneca College Of Applied Arts And Technology Sep 2013 - Dec 2015North York, Ontario Canada• Taught the Call Center Operations course in the fall of 2013 and 2015. • This course is part of the Payroll Administration program. The course is designed to introduce Payroll and Administration students to the dynamics of planning, building and running a large call center operation. -
Customer Experience Manager ConsultantJ.D. Power Apr 2013 - Jul 2013Toronto, Canada Area• Appointed as Sub-contractor to J.D. Power for a Customer Experience engagement at nation’s largest wireless company.• Collaborated with core team & executive team members on issues that impact customer’s experience across their organization. -
Vice President, Client Services & OperationsMarketwire And Sysomos Nov 2010 - Dec 2012Toronto, Canada Area• Advanced all client-facing activities, including 75% of all new revenue growth after the initial sale through expert-level support.• Administered teams to ensure professional delivery of client expectations in terms of industry knowledge, product support, with accuracy and speed in all engagement.• Headed a 20 Managers who assisted and guided over 1,000 diverse clients from some of the world’s most recognized consumer brands and large digital agencies to help them improve their customer’s relationships across the globe.• Led, motivated, trained, and inspired highly qualified teams to generate $20MM+ in SAS revenue with 100% annual growth rate.• Aligned activities of the Canadian and US Editorial teams; responsible for the successful delivery of 165,000+ annual press releases from a base of 10,000 clients with annual revenue over $80MM USD. -
Vice President, Client ServicesNucomm International Apr 2005 - Apr 2010Etobicoke, On• Engaged in Client Services with responsibilities for $160MM USD annual revenue and 15 unique lines of business.• Piloted organic business development and account management initiatives for the organization. • Successfully lead the Account Management team for 15 “blue chip” clients (11 were new in last 2 years of my tenure)• Bridged communications and contract negotiations between management and clients• Recognized as the winner of the 2009 Sales Award for Transcom Worldwide.• Accelerated growth as a key contributor in promoting NuComm International to become Canada’s leading supplier of customer relationship services (NuComm was sold to Transcom Worldwide in August 2007). -
Vice President, OperationsNucomm International Mar 2002 - Apr 2005St. Catharines, Ont.• Directed 3,000 employees in 9 support centers with $80MM USD annual operating budget.• Originated, developed, refined, and implemented new process management technology that improved quality and reduced costs (e.g. on-line coaching, employee testing application and walkthrough guides).• Defined and integrated unique proprietary software driving performance and quality while lowering costs;• Won NQI™ Quality award & awarded Canada’s 50 Best Managed Companies™ 6 years in a row.
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Associate PartnerAccenture Jan 2001 - Mar 2002Etobicoke, Ontario• Demonstrated expertise in providing project management and solution delivery expertise to foster growth of new ecommerce opportunities and ventures.• Conducted research to identify new pipelines of growth for business opportunities, specializing in Communications, High Tech, Billing and CRM.• Cultivated strong professional relationships, alliances and contacts with technology alliance partners.• Supported clients in Outsourcing CRM and coordinated an effective partnership JV between a Canadian CRM operation and an Indian CRM company. -
Executive Director - Ford Customer Care CenterAccenture Apr 1998 - Jan 2001Toronto, Canada Area• Mapped out successful strategic direction, development & leadership to growing service & support organization.• Appointed as Director of Accenture’s first outsourced CRM organization, which incorporated best of breed CRM and quality process strategies.• Elevated the organization from a greenfield operation to 400+ employees handling 2.3MM customer contacts per year.• Achieved Accenture’s highest rating for leadership abilities in management.• Fostered professional client and vendor relationships; produced 200% annual growth.• Controlled $20MM USD in annual revenues.• Managed 7 reports from IT, Finance, Operations, HR and contracts supporting client business.
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Director, Customer Activation CentreRogers Communications Jan 1995 - Apr 1998• Forged strategic direction, development & leadership to growing service & support organization.• Strategized development for, and led two Customer Activation departments of 10 managers and 250 employees.• Delivered customer service excellence to all cellular dealers and customers. • Increased productivity and quality of activation service.• Adjudicated credit policy to optimize operations and ensure regulations adherence. -
Director, Fraud And SecurityRogers Communications May 1992 - Jan 1995Toronto, Canada AreaLead the national effort at Rogers to control and reduce losses attributed to; 1. International roaming fraud2. International collect toll fraud3. Clone and Tumbler fraud and 4. Subscription fraudReduced International collect toll fraud over 95% saving an estimated $1M a month;Reduced US Roaming fraud 80+% with real time authentication process developed in co-operation with Rogers Engineering department;Supported Canadian banking institutions with same day fraudulent credit card detection via real time data collection off mobile network;
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Manager, Network ServicesRogers Communications Jan 1990 - May 1992Developed telecommunications business plans, products and services to enhance, complement, and promote internal business opportunities.Managed 8-member team responsible for all internal voice, LAN and WAN data networks.
Clive Woodrow Skills
Call Center
Account Management
Telecommunications
Ivr
Business Development
Management
Financial Services
Crm
Leadership
Project Management
Strategic Planning
Start Ups
Outsourcing
Call Centers
Customer Experience
Vendor Management
Program Management
Saas
Team Leadership
Operations Management
Business Strategy
Coaching
Customer Service
Business Process Improvement
Strategy
E Commerce
Sales
Customer Retention
Contract Negotiation
Business Planning
Project Planning
Networking
Salesforce.com
Customer Relationship Management
Contact Centers
Youtube.com/careforcustomers
Clive Woodrow Education Details
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Telecommunications Management Diploma
Frequently Asked Questions about Clive Woodrow
What company does Clive Woodrow work for?
Clive Woodrow works for Advantage Communications Inc.
What is Clive Woodrow's role at the current company?
Clive Woodrow's current role is Chief Executive Officer at Advantage Communications Inc..
What is Clive Woodrow's email address?
Clive Woodrow's email address is cl****@****com.com
What schools did Clive Woodrow attend?
Clive Woodrow attended Humber College.
What are some of Clive Woodrow's interests?
Clive Woodrow has interest in Www, Soccer, Biking, Playing It, My Family, Youtube, Com/careforcustomerssoccer.
What skills is Clive Woodrow known for?
Clive Woodrow has skills like Call Center, Account Management, Telecommunications, Ivr, Business Development, Management, Financial Services, Crm, Leadership, Project Management, Strategic Planning, Start Ups.
Who are Clive Woodrow's colleagues?
Clive Woodrow's colleagues are Petagaye Williams, Monique Williams, Nickeisha Moore, Nevrine Richards, Shirley Choa, Krystal Reid, José Rodolfo Rojas Barrera.
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