CKB Ltd is a multi-channel e-commerce retail business offering a wide range of niche gifts and gadgets as well as crafts, office & volume home products. Trading globally, including under CKB Ltd® Bar Amigos® and Lanyards Tomorrow®, on portals such as Amazon, Tesco Direct and e-bay, the business operates out of a 7,500sq ft warehouse & office complex in Herts.Skills and responsibilities include: Commercial acumen – responsible for business search engine optimisation (SEO) and product listings/ rankings including the use of Pay-Per-Click (PPC)Operational improvement – responsible for recommending operational efficiencies and project planning their associated implementationBusiness development – product launch on new platforms, research and new product developmentMarketing and brand management – website updates and developmentSystem management – ensuring technology supports our business objectivesCustomer service – dealing with customers on the phone and via e-mail, resolving queries and issuesRelationship management and negotiation – liaison with suppliers and third parties

SAP CRM Key User with two years experience implementing SAP CRM from business blueprint through to go-live. The core of my experience is in end user training, bug reporting, fault finding, change requesting and process shaping for Carl Zeiss UK and their Europe wide roll-out.