Currently successfully project manage the onboarding of clients onto the SonicPortal platform. I Capture their requirements and agree plans across internal departments, prior to briefing IT Development to deliver these requirements on time, and test prior to going live. Responsibilities include:• Working closely with the sales team to engage with potential clients, to understand their requirements and manage their expectations.• Building plans and processes to implement the onboarding of clients to the SonicData Portal platform, providing training and support.• Co-ordination of various weekly meetings with Sales, Marketing, Product Development, and external Design agency, where I share the plans, and highlight any risks and dependencies and agree priorities. • Briefing the IT Development team (Bangalore) on all IT development and testing of requirements, managing issues via Jira project management software. I manage workload and priorities via weekly meetings and ad hoc meetings as needed. • Capturing issues and solution enhancements, raised by clients, and address these with Product and wider team, agreeing any changes to the product roadmap and alignment of messaging back to clients. • Keeping key stakeholders updated via weekly meetings, where key issues and risks are escalated and addressed, and way forward agreed.

Providing marketing consultancy to small and medium businesses, including copywriting for website, content marketing, SEO, PPC, Digital Campaigns, and Google Analytics.

Managed of a portfolio of the more complex clients. Built trusted relationships, both with clients and across internal D&B departments. Achieved 95% retention rates and client growth. Responsibilities included: Ensured common alignment of objectives, service kick-off and solution reviews, usage reporting, issue tracking, managed service, data matching / enhancement & maintenance, data analysis & modelling, and training on all D&B Sales & Marketing solutions including Market Insight (Faststats), D&B Hoovers and Optimizer products.

Provided customer support for Dun & Bradstreet Sales & Marketing Solutions, enabling clients to optimize the implementation of their solution. Delivered solution training, managed services, consultancy and completed solution. Developed strong working client relationships to retain and grow client value. My client work for Pitney Bowes resulted in Dun & Bradstreet winning the DBM industry award ‘Outstanding Data Provider’, a first for the company. I was shortlisted for the Data Professional (services) DataIQ Talent Award for my work with Fujitsu.

Project Managed the relationship between Office Depot and Dun & Bradstreet to implement a new Customer prospecting solution. Collaborated closely with internal Marketing, IT Development, Business Intelligence, Finance, and D&B Data & Operations. Accountable for the management, improvement and rationalisation of prospecting processes for the entire UK and Irish Office Depot business. Responsible for the identification and provision of pools of prospects to support OD’s acquisition strategy and campaign performance evaluation.

Reported to the Director of Communications and Customer Relationships. Reviewed and reported on their current approach to customer data/CRM. Undertook workshops / meetings to identify future requirements from a CRM system, completed a gap analysis and recommended next steps

Music license collection and royalty distribution organisation. Responsible for B2B marketing plan using integrated media, including; call centers, direct mail, trade advertising, events, sponsorship, sales collateral. Achieved $6.7M new business sales target with £1.9M budget for 2008 (45% increase over 2007), which ultimately led to one of the most successful years in delivering revenue through our Direct Mail and Telemarketing campaigns. Managed team of two direct reports.

Largest law firm in the Middle East. Law Firm of the Year 2007. One year contract. Successfully project managed the implementation of a Hubbard One proposal generation and experience management system in multiple countries. Managed various temporary staff.

One of the largest law practices in the world. Managed Elite CRM database and e-mail marketing application. Developed processes to enhance data quality and campaign implementation, almost doubling seminar and event acceptance and attendance figures. Managed three staff and various temporary staff.

Was leading provider of telecoms and internet services, carried 40%+ of all UK internet information. Responsible for £1.44 million budget. Responsible for direct marketing agency, database marketing supplier, call centre and analytics. Planned and implemented B2B integrated media campaigns. Achieved 23% response rates and leads worth up to £3m. Managed the successful integration of customer data of three companies acquired by Energis. Managed team of two direct reports.

One of the UK's leading advertising agencies. Member of team responsible for the design and specification of BT's business marketing database and data management processes. Project managed the analysis, targeting, selection and response management of very large mailings.

Project managed database marketing and laser print activities for consumer and blue-chip business clients from areas such as charities, financial, retail, auto, publishing, airline and internet.

Two years fast stream IT Graduate Trainee Programme. Promoted to Higher Executive Officer responsible for managing the mainframe used to plan, monitor and control the government’s national telecoms network. Managed one member of staff.