Implement online booking solution for container shipping with market-leading vendors (2022-23):- Install customer booking GUI and backend components including rate engine and TMS integrations- Develop procedures, terms and conditions for online booking- Perform training to all Greater China and Vietnam officesLead the team to collaborate with a VC-funded tech startup, to test online booking products and develop processes in cross-country projects (2020-22):- Develop pre-booking process from scratch and effectively manage inventory with 2,000+ containers per month during peak season across Greater China and South East Asia regions.- Setup central / regional booking desk in Qingdao, Shanghai, Ningbo, Shenzhen, Taipei, and Ho Chi Minh City, and create 4 integrated region-specific processes to streamline operation flows within 2 weeks.Collaborate with attorney in the U.S. and draft legal paperwork:- Serve as an Asia liaison to work with the U.S. attorney about all legal papers including, company and license registration, FMC and U.S. regulations compliance, and bill of lading draft that applies International Commercial Terms (INCOTERMS).- Complete 4 membership agreements, 1 power of attorney, and 1 NDA, which help shippers’ associations hitting record high on numbers of membership (increase from 300 to 500+ members during year 2018-2019).Lead automation & digitalization team to provide suitable ERP solutions which can distribute shipment data electronically across different systems.Establish operation process statements from customer signup, filing, quotation, to customer service to ensure operation quality which save time and minimize communication gap.

Lead the project team to create freight rate engine solution with Excel / Java / VBA programming which:- Reduce preparation time by 300% per month comparing to traditional method.- Increase price file initialization efficiency from 0.5 to 2 files per person-hour.- Become monetizable and listed as a company product that customers desire in early 2020.Redesign and streamline an effective member sign-up process between legacy systems and files:- Generate a 50% decrease in normal time spent on customer profile creation and business information validation.- Members were signed-up 2x faster, create 2 extra weeks for average 5 more containers to come, bring in USD 2,000 extra income per members.Increase ocean freight rate distribution productivity by 200% with batch processing development via Visual Basic for Applications (VBA) programming:- Eliminate human errors and provide more timely and accurate quotes and details to members.- Reduce 99.8% of time consumption from 20 minutes per quote file to only 15 mins for all 600 quote files.Serve as main contract maintenance window with container shipping carriers, including Evergreen, Wan Hai, OOCL, COSCO, Hyundai, ONE, APL, etc., for weekly contract amendments concerning rate changes, member filing, and mutual agreed T&C revision.Provide strategic recommendation in particular trade lanes or routes to main negotiator during contract negotiation season and drive better deals.