Clive Jenkins Email & Phone Number

As the Value Stream Delivery lead, I’m responsible for the end-to-end delivery of the Motoring journeys, for the Halfords website, and the enablement of the Agile delivery model, using a mixture of SAFe & traditional Agile methodologies. This involves continual management & oversight of progress, ensuring teams are resourced correctly, facilitation of planning events, and accountability for a £5m budget.

As a Service Transition Manager, I was responsible for the seamless transition of the Wi-Fi Guarantee project; a new consumer product and service. Ensuring that impact assessments are completed; readiness requirements or business acceptance criteria are identified, and that all requirements are delivered.Work in collaboration with stakeholders at all levels to successfully shape and assure the delivery of the portfolio of projects, ensuring an effective Service Transition framework is in place, with appropriate gated review stages, whilst managing risk.

As a Change Manager in the Digital team, I managed a wide range of key projects and programmes. My responsibilities began with ensuring the EPIC’s hit Definition of Ready via close coupling with business stakeholders, continued through close partnership with Engineering through development and then closely worked with business stakeholders to drive implementation readiness of a range of projects. These mainly focused on the Care value stream with total budgets in excess of £12m.As interim Lead, I managed the team of 11 Change Management team; during an extremely busy and stressful period. This included the recruitment and onboarding of 8 Change Managers and Specialists. During my time back at Vodafone, I received multiple in-house awards for recognition of my value add.Accomplishments :• Successful launch of 4 dashboards for eCare Re-Invent; resulting in a huge TNPS increase• Removal of Proxy Login; avoiding over £2 million cost of replacement• Home broadband product launch and personalised speed checks• Turnaround of Accessibility project with external audits and agreed approach• Stabilisation of EECC Programme• Planning and stakeholder management for EBU36 month• Key support for new phone launches• Management of the Readiness and CR processes• Recruitment and onboarding of 8 new members if the Change Management team• Team mentoring and coaching• Member of the Spirit working Group

Newbury, Berkshire, United Kingdom

Drove a strategically important programme of work, to support the launch of a new set of products, by delivering new and updated digital experiences to Enterprise (Small/Medium) customers. This work was delivered via agile methodologies; starting with 1 squad and growing to 5; resulting in myself recruiting and managing over 50 people across multiple 3rd party companies and BT employees. The site is mainly hosted on a combination of a cloud-based Adobe Experience Manager and BT Technology created solutions that access the backend systems via APIs. Accomplishments:• Removing blockers and impediments, thus increasing the teams’ velocity; whilst managing a Programme of Work with over £10m of budget• Managed transition to a new development partner and day to day relationship management• Creation and optimisation of an operating model to drive the workflow• Launch of a customer app providing “take my landline with me” capability via a mobile. This was a core aspect of the new product offering and, hence, key for the launch in June• Continued development and launch of the following Digital journeys:o New/updated sales and corporate/major client experienceso Updated order tracking to support the new products and couriero Logged in feature management portal to allow customers to configure voice features (such as call forwarding) and listen to voicemails; as well as seeing transcriptso User management uplifts to allow customers to create users and set permissionso Help and support pages to get advice and report/track faults

Hook, Hampshire, United Kingdom

The Service Readiness Role sits between the Projects, Business and Technology teams to ensure the successful, quality delivery of releases and that all readiness activities have been completed. All projects are conducted under a hybrid agile/waterfall methodology.The main projects I ensured success on were:• Introduction of a native consumer app providing ever-growing functionality via multiple releases. As an additional delivery I have conducted release trials for up to 1,000 customers. These releases have been noted for their high quality and absence of major issues• Migration of key journeys of the website to a new Adobe Experience Manager platform. This was delivered via multiple releases, every 2-4 weeks, focusing on journeys prioritised by the Digital product owners. This has included browse, account management and sales journeys

Newbury

Leading the Change Lead team to delivery key project outcomes for the Digital Team; which is responsible for the operational and development of the entire Vodafone UK website. The team now consists of a total of 11 Change Leads; (permanent and contract); I have been responsible for growing this from a team of 3 to its current size. The team now has an average portfolio of 20 projects in progress of varying duration and complexity; with a total budget ranging from £4-8 million.The team are currently driving a number of online projects to enable the strategic company transformation from a telecomm company to a quad play company (mobile, fixed line, broadband and content). These include; handset, sales & tariff launches; eShop enhancements; consumer & enterprise self-serve and app releases to name a few.I have instigated standardised project reporting for the team and am currently building an agile/Prince hybrid project for the team to follow. This will be built on the current best practice in the team, my experience and the wider company needs (having to work with external departments and suppliers).

Newbury

Project management of distributed agile teams, developing value add software for mainframe solutions.

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