Head Of Service Management
CurrentBrightGen is a 100% pure-play Salesforce Platinum Partner. I am Head of Service Management here and manage a team of certified Salesforce consultants dedicated to our service customers. Through service we also provide access to the wider BrightGen world, including our two Salesforce Technical Architects and numerous technical, analytical and industry sector Lead Consultants. Our service model is based on a number of pre-paid service hours per quarter which customers can use as they wish. In effect they buy into BrightGen's skill, expertise and experience of the platform. We are all about partnership and collaboration and like to work with customers to enhance their experience of Salesforce and maximise their ROI. We are UK based, all team members are BrightGen employees, we never outsource or use contractors. For more detail please feel free to take a look at my blog. Roles and responsibilities include: - Service, Problem, Change and Release Management. - Development and Project Management. - Continuous Improvement Planning and Platform Road-mapping- Customer partnership and collaborationSkills include:Salesforce Admin 201, Dev 401, Service Cloud Consultant and Sales Cloud Consultant accreditations.
