Connie Jacobs Email & Phone Number

Portage, Michigan

Develops and implements new procedures, process maps, visual aids, job aids and forms in Operations.~ Leads or assists in the design, development and maintenance of standard document control management systems, tools and business processes used within the organization.~ Provides technical support for internal customers using standard document templates.~ Obtains a good understanding of document management best-practices.~ Interviews SMEs to obtain data for creating controlled documentation.~ Obtains necessary data for creating and maintaining departmental training documents.~ Analyze gathered information to identify missing steps, illogical processes, inconsistencies, and/or redundancies to produce accurate training documentation.~ Obtains customer approval(s) required to implement new documentation, ensure timely completion without sacrificing quality.~ Conducts customer interviews and follows up on customer requests.~ Effectively responds to tight schedules, ongoing demands, and changing priorities. ~ Supported the following organizational initiatives by creating and maintaining controlled documents: - Simparica implementation - Oral Solid Dose implementation - PAS/X (also known as the Electronic Batch Record System)

Greater Grand Rapids, Michigan Area

~ Develops and implements new processes/maps, visual aids, and for all line inspections in Tablet Packaging Department.~ Implements new global procedure for maintaining controlled documents.~ Interviews SMEs to obtain data for creating controlled documentation.~ Initiate and deliver Technical Writer Training Program.~ Facilitates Technical Writer Training Mentor Program for all new hires/trainees.~ Obtains necessary data for creating and maintaining departmental training documents.~ Analyze gathered information to identify missing steps, illogical processes, inconsistencies, and/or redundancies to produce accurate training documentation.~ Obtain customer approval(s) required to implement new documentation, ensure timely completion without sacrificing quality.~ Conducts customer interviews and follows up on customer requests.~ Effectively responds to tight schedules, ongoing demands, and changing priorities.

Schoolcraft, Mi

~ Managed a team of six (6) technical writers and two (2) administrative professionals. Conducted annual performance reviews. Approved employees’ timesheets for work spent on writing projects.~ Supported MAPS Project Team (Manufacturing, Accounting, and Planning System) by creating and maintaining system user guides. Also provided MAPS phone support to clients.