Working closely with the CentralSquare Technologies sales and operations teams as part of the proposal development process.Identifying and assessing the product and technical aspects of a client opportunity as well as clarifying and finalizing requirements while working across stakeholder groups to produce quotes and estimates.Scoping hardware and server requirements based on a client's needs for a full hardware solution, as well as scoping, pricing, and defining requirements for 3rd party interfaces and integrations.Assisting with the preparation of written responses to RFPs through use of product knowledge and various research resources such as RFPIO, SalesForce, and internal wiki articles.Evaluating SalesForce requests for proper details and working with Product Managers and other Solutions Architects to promote ticket progress.

Developed and maintained subject matter expert knowledge for the configuration of CentralSquare Professional Suite for Public Safety Entities software solutions.Assisted customers in configuring the CentralSquare Professional Suite and recommend best practices to meet their unique needs.Performed system demonstrations and assisted agencies with reviewing all system settings and confirmations prior taking them "live" on our software.Provided consistent follow-through on the project tasks, deliverables, and communications with the Project Manager, DevOps, Product Development, and clients.Built and maintained strong working relationships with customers by providing service above and beyond general expectations.Provided mentorship to several team members due to my in-depth product knowledge, customer satisfaction, work ethic, and natural leadership tendencies.Used graphic design skills to edit, build, and recreate agency logos and letterheads for use with CentralSquare Professional Suite software.Reviewed internal processes and general reference wikis for accuracy and corrected or built reference materials when needed.Provided training to teammates on various configuration processes as well as adult-learning methods and techniques.

Oversaw the administration, training, and certification of South Carolina’s Drug Recognition Experts.Coordinated yearly class schedules and resource management/procurement for training courses for over 2,000 students annually.Budgeted ~$400,000 and utilized state and federal procurement rules while planning and executing the usage of these funds.Taught law enforcement officers both as a team and while solo in approximately 42 impaired driving enforcement-related and train-the-trainer courses per year.Provided instruction and presentations at various conferences to groups of law enforcement officers, judges, prosecutors, school teachers, and others.

Oversaw the administration, training, and certification of the South Carolina Law Enforcement Officers' Speed Measuring Device program.Became Subject Matter Expert in the field of Speed Measurement of vehicles on roadways and developed and revised the training program as needed.Provided instruction to law enforcement officers in the areas of Speed Measurement and Speed Measurement Devices (both for user level and train-the-trainer level), Impaired Driving Enforcement (both for user level and train-the-trainer level), DataMaster DMT Breath Testing, and Collision Reconstruction for automobiles, motorcycles, and bicycles/pedestrian considerations.Worked with teammates to help budget approximately $500,000 of federal grant funds for procurement of supplies, equipment, and travel.

Won various awards for meritorious service as a police officer.Assisted with department training, specializing in impaired driving detection/enforcement.Supervised the Traffic Safety Unit and was responsible for traffic enforcement, criminal interdiction, and collision reconstruction.Conducted several criminal investigations for fraud, theft, harassment, and many other crimes.

Provided proactive patrol in an effort to prevent and combat crime. Conducted misdemeanor and felony investigations with an exceptional case clearance rate. Provided minor computer IT services in the absence of agency-designated IT. Provided photography and videography services for the agency paraphernalia.

Loaded and unloaded passenger aircraft cargo and assisted with weights and balance checks prior to takeoff.Conducted various ramp operations such as passenger check-in, airplane custodian services, and various other services.Ensured the safety of passengers and others through strict adherence to airport security measures.This was intended to be a temporary or part-time side job while I was waiting for an opening with the Travelers Rest Police Department. Upon beginning that job, I found that I could not make the schedules co-exist and thus quit the Ramp Agent position.

Provided training and mentorship to Afghan Police instructors and students.Conducted assessments of police logistics, security, personnel, and training.Proofread and edited sensitive command-level projects and documents.

Conducted human intelligence operations in the Fugitive and Warrants division.Conducted investigations of misdemeanors and minor felonies.

Responsible for recommending and selling computer hardware, software, and video games.Assumed store management role when the store manager was not present or when otherwise necessary.Supervised 5 to 7 team members.Opened and/or closed the store and provided inventory control.Was responsible for daily accounting of the sales registers and nightly deposits.

Was responsible for selling goods and assisting customers on the selling floor.Gained and maintained a strong knowledge of the various product lines sold throughout the Housewares department.