•Manages Print Department that produces over $500,000 in business a year

•Increased ranking of store from #11 in district to #4 in 2 months•Improved all Key Performance Indicators for department over last year•Consistently exceeds customer expectations•Increased sales 20% by networking and educating customers on services relevant to their needs•Reorganized department layout and procedures to reduce production time by 10%•Implemented a system to reuse misprints to reduce waste and increase profit•Designed and distributed a holiday planner to increase customer satisfaction, return visits, and sales•Trained, inspired, and motivated other Print Managers through various forms•Build rapport with clients through collaborative communication•Meet personal/team sales targets through suggestive selling, add-on sales, and upselling•Manage inventory and analyze data to anticipate future needs•Created visual merchandising material to appeal to customers•Revamped signage to increase sales, applicants, and return visits•Developed trusted relationships with key accounts•Researched industry trends, concepts, and techniques•Build relationships with clients to establish long-term business growth•Prospecting new clients through networking and referrals•Utilize all available software, equipment, and resources to find new ways to improve customersatisfaction•Handle inbound calls and provide callers with product and service information, emphasize productfeatures and benefits, and generate quotes as requested•Entice clients to sign up for loyalty program through proven psychological techniques

•Increased ranking of store from #14 to #1 in district and #3 in region in 3 months•Improved all Key Performance Indicators for department over last year•Consistently exceeds customer expectations•Increased sales 20% by networking and educating customers on services relevant to their needs•Reorganized department layout and procedures to reduce production time by 10%•Implemented a system to reuse misprints to reduce waste and increase profit•Designed and distributed a holiday planner to increase customer satisfaction, return visits, and sales•Trained, inspired, and motivated other Print Managers through various forms•Build rapport with clients through collaborative communication•Meet personal/team sales targets through suggestive selling, add-on sales, and upselling•Manage inventory and analyze data to anticipate future needs•Created visual merchandising material to appeal to customers•Revamped signage to increase sales, applicants, and return visits•Developed trusted relationships with key accounts•Researched industry trends, concepts, and techniques•Build relationships with clients to establish long-term business growth•Prospecting new clients through networking and referrals•Utilize all available software, equipment, and resources to find new ways to improve customersatisfaction•Handle inbound calls and provide callers with product and service information, emphasize productfeatures and benefits, and generate quotes as requested•Entice clients to sign up for loyalty program through proven psychological techniques

• General sales, customer service, merchandising, and leadership• Consistently met and improved on sales goals• Handled and resolved issues to client/employee satisfaction• Capitalized on opportunities for initiating store credit card applications• Explained benefits of available products to solve specific client problems

• Implemented a customer callback process for requested items• Reorganized sales display to create a better sales flow; Increased sales by 15%• Created a system to find warehoused inventory quickly and easily• Maintained vendor relationships• Analyzed trends and ordered, displayed, and promoted relevant products• Educated customers on use and benefits of unique products

•Expanded a 300 sq ft store to a 3,000 sq ft store grossing $6,000+ a month, making store profitablein less than 2 years•Instituted a program to provide reading material to local nursing homes, schools, and correctionalinstitutions•Launched a program for friends and family to send incarcerated individuals reading material whileadhering to regulations of each facility•Managed a team of 10 employees•Devised and implemented a successful marketing strategy•Established a social media presence through SEO principles•Researched, implemented, and analyzed business strategies to continually increase customer trafficand optimize profitability•Participated in local networking and vendor events•Prepared and analyzed monthly P&L statements, and other financial documents