Store Merchandiser - Resets - Planograms

Unloading Freight Trailers, Split Tower & Split Belt

Previously served as a Temporary Campus Security Officer at Shasta College, ensuring thesafety and security of students, staff, and campus property.Conduct regular patrols and monitor surveillance systems to detect and preventunauthorized activities.Respond promptly to incidents and emergencies, providing assistance and maintaining acalm and controlled environment.Enforce campus policies and regulations, promoting a safe and inclusive learningenvironment.Collaborate with local law enforcement agencies and emergency services to coordinateresponses and investigations.Provide excellent customer service by assisting students, staff, and visitors with inquiries andconcerns.Document and report incidents, accidents, and suspicious activities accurately and in atimely manner.Participate in ongoing training and professional development to enhance knowledge andskills in campus security procedures and protocols.

Managed consumer accounts for IHX at AT&T, providing exceptional customer service anddriving sales.Built strong relationships with customers, ensuring their needs were met and exceeded.Demonstrated expertise in consumer account management, effectively resolving issues andaddressing customer concerns.Consistently achieved sales targets, contributing to the overall success of the team.Collaborated with cross-functional teams to deliver comprehensive solutions to customers.Maintained accurate and up-to-date records of customer interactions and transactions.Provided product knowledge and recommendations to customers, promoting upselling andcross-selling opportunities.Ensured a positive customer experience through effective communication and problem solvingskills.

Implemented efficient inventory management systems, optimizing stock levels and reducingwaste, resulting in improved operational efficiency and cost savings.Successfully opened and operated a new location, overseeing all aspects of the business andensuring its smooth and profitable operation.Achieved consistent month-over-month sales growth of 30% through effective salesstrategies and customer relationship management.Recruited and mentored a skilled shop manager and tinters, fostering a high-performingteam and ensuring quality service delivery.Developed and launched a professional company website, enhancing brand visibility andattracting new customers.Generated leads from scratch, implementing effective marketing strategies and campaignsto drive customer acquisition and business growth.Negotiated lease agreements for multiple locations, securing favorable terms and ensuringcost-effective expansion.Trained new employees on the CRM system and sales presentation, equipping them with thenecessary skills to excel in their roles.Provided support to five locations across Northern California, ensuring consistentoperational standards and promoting a cohesive brand image.

Assist the Retail Store Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from customers Research emerging products and use information to update the store’s merchandise Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable

Devise ways to optimize inventory control procedures Inspect the levels of business supplies and raw material to identify shortages. Ensure product stock is adequate for all distribution channels and can cover direct demand from customers.Record daily deliveries and shipments to reconcile inventory. Use software to monitor demand and document characteristics of inventory while auditing weekly. Place orders to replenish stock avoiding insufficiencies or excessive surplus. Analyze data to anticipate future needs. Report to upper management on stock levels, issues etc. Ranked in top 5% of Operations Managers for 3 yrs running Territory Cellular Operations subject matter expert for ops & sales teams

Managed Musicians & BandsContract negotiationsWeb Site DesignGraphic Art

Laid off due to Company Closure

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behavior and high performance Supervised 100 direct reports Improved sales processes

Managing stock control and inventory checks, auditing daily, weekly and yearly. Responsible for $15 million dollars of goods Having a keen eye on budgets and budgetary changes. Communicating changes in an order process to relevant parties. Ensuring that health and safety regulations are followed. Creating and monitoring projects and teams. Reviewing workloads and manpower to ensure targets are met. Ensuring staff working on processes are happy and operating efficiently. Supporting all functions of the business to work together. Reduced labor costs by 15% Planned all staffing events & trade shows

Organize all store operations and allocate responsibilities to personnel. Supervise and guide staff towards maximum performance. Prepare and control the store’s budget aiming for minimum expenditure and efficiency. Monitor stock levels and purchases and ensure they stay within budget. Deal with complaints from guests to maintain the store’s reputation. Inspect the areas in the store and resolve any issues that might arise. Plan and oversee in-store promotional events or displays. Keep abreast of market trends to determine the need for improvements in the store. Analyze sales and revenue reports and make forecasts. Ensure the store fulfils all legal health and safety guidelines.

Assisted Store Manager & owner with customer service, weekly/monthly promotions, stocked shelves, was the buyer between us and our distribution company of VHS, DVD's and video games for multiple locations based on trends, market research. Created video game stations and video game club, created inventory processes using Microsoft excel, repaired damaged VHS tapes and VCR's.