Chris Mcleod's Location
Raleigh, North Carolina, United States, United States
Chris Mcleod's Contact Details
Chris Mcleod work email
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Chris Mcleod phone numbers
About Chris Mcleod
Senior operations executive with over 25 years of experience leading teams with a track record of improving operational efficiencies and financials. Lean Six Sigma Master Black Belt adept at bringing diverse teams together to exceed business objectives. Demonstrated business acumen to expedite understanding of diverse functions, identify process improvement opportunities, and quickly transforming them resulting in improved outcomes.Operations Excellence | Process Improvement | Mergers & Acquisitions | Acquisition Diligence & Integration | Financial Analysis | Project & Program Management | Systems Integration | Capacity Modeling and Forecasting | Employee Development | Talent Development
Chris Mcleod's Current Company Details
Chris Mcleod Work Experience Details
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Svp, DeliveryFree Market HealthRaleigh, Nc, Us
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Head Of Project Management OfficeFree Market Health Jun 2024 - PresentPittsburgh, Us
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Vp Enterprise PmoNet Health 2022 - Jan 2024Pittsburgh, Pa, UsResponsible for creation of the first EPMO in company history. Guided executive team in project selection process and guidelines. Initial project portfolio value of $1M growing to more than $20+M. Example of two project outcomes below:-Increased contract processing within 24hrs from less than 5% of deals to 70%+.-Implemented error proofing in proposal software that reduced sales rep errors by 60%.-Integrated Conga/CLM into process which reduced the need for legal review by 80%.-Increased referenceable clients by 300% and three quarters ahead of schedule.-MQL to MQO conversion rate increased from 3% to 8%. Pipeline increased by $3M. -Customer implementation cancellations from 100% to less than 1%. -
Vp, Services PmoNet Health 2019 - 2022Pittsburgh, Pa, UsLed all project management teams across entire product portfolio-Led efforts to reduce on hold implementation projects by 30%-Enacted client engagement to achieve 93%+ Customer Retention-Led Merger & Acquisition integrations for three acquired companies increasing revenue to $170M-Enhanced customer implementation feedback loop resulting in CSAT of 9.4
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Senior Director, ImplementationsNet Health 2018 - 2019Pittsburgh, Pa, UsLed a 28-person service team focused on revenue growth, client references and retention. Team delivered industry leading project management, face to face professional services, and ongoing account engagement to over 3,000 clients that include 24 of the top 25 largest health systems in the United States.-Served as part of leadership team involved in organic and inorganic growth from under $20M to over $100M in recurring revenue.- Managed implementation process optimization across all product lines, driving a 77% reduction in contract to go live time frame within a ten month period, resulting in an additional $500k in revenue.- Led Services Merger & Acquisition integration efforts with acquired companies increasing revenue by 45%.
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Director, Project ManagementNet Health 2015 - 2018Pittsburgh, Pa, UsManaged team of 15 project managers responsible for implementations across all product lines-Created first ever capacity model (utilizing multiple inputs from Sales, Services and Product) used across entire company resulting in forecasting accuracy increasing by 40%. Model grew to be used by entire company.-Created and taught lean and six sigma concepts training for Services and then offered to broader company-Standardized project management methodologies and collateral reducing rework for each engagement by 30%
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Founder, Managing PartnerClm Group 2014 - 2015Led consulting engagements for small to mid market companies focused on operational and technological improvements.-Streamlined production process of manufacturer utilizing lean concepts resulting in $3M of additional revenue each quarter
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Director, Global Support OperationsAllscripts 2012 - 2014Chicago, Il, UsLed the implementation of a large-scale global call center (100 employees) in India while overseeing global operations for all technology-related strategy including development.-Interviewed candidates as well as implemented call processes and procedures. Implementation was successful with minimal impact on customer satisfaction and US based staff.-Other key strategic projects included leading executive groups to develop return on investment matrix for projects, providing client relationship management, increasing knowledge base usage, and updating the automated call distribution and client portal system. Improvements resulted in increased client satisfaction by 25% -
Director, Solutions ManagementAllscripts 2010 - 2012Chicago, Il, UsManaged team of 8 solution managers in guiding service programs from inception to commercialization of solutions-Continued to expand impact of company’s products with 35% reduction in implementation time. Recruited to lead team in overall methodology standards and asset creation for all products.-Developed frameworks and standards to be used with all product deployments by building upon success of project management frameworks and assisted in design of an assurance review program that provided continual feedback.-Provided technical and operational guidance introducing new service / product lifecycle management strategies.
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Acting Vice President Of OperationsAllscripts 2008 - 2010Chicago, Il, UsSelected to provide interim leadership for entire business unit services operations, including support, implementations, technical operations, and procurement (250+ employees).-Guided team in consistently achieving revenue targets and improved service operations with increased billable percentage for implementations from 50% to 70% and reducing support call backlog by 80%-Engaged business leaders to integrate operational excellence into daily operations. This was the first time in company history that 10+ process improvement ideas were generated, selected, and executed resulting in $.5M+ cost savings.
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Manager, Large System SupportAllscripts 2007 - 2008Chicago, Il, UsManaged team of 15 support analysts serving largest (based on revenue/size) Allscripts clients.-Defined and created large system support team and developed standard operating procedures for call handling and routing with team achieving best call statistics for response (less than 30 minutes) and resolution times (less than 24hrs) in company history.
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Manager, Process Improvement, Lean Six Sigma Black BeltMisys Healthcare Systems 2005 - 2007Raleigh, Nc, UsDirected Lean Six Sigma projects with cost savings of $1.5M+. Trained and mentored 300+ yellow and green belts in US and UK.- Managed corporate Lean Six Sigma website with 50% increase in site usage / views. - Selected for Presidents Award given to less than 1% of 2000 employees for financial contributions through black belt projects and for leadership in driving process improvement. -
Additional ExperienceMedic Computer Systems 1994 - 2005Misys Healthcare Systems- Manager, West Area Support and Training, Misys Healthcare Systems- Service Improvement Project Manager, Misys Healthcare Systems- Manager, Interactive Distance Learning, Misys Healthcare SystemsMisys Healthcare Systems (Medic Acquired by Misys)- Manager, Technology Development, Misys Healthcare SystemsMedic Computer Systems- Large System Client Support Analyst, Medic Computer Systems- Client Support Analyst, Medic Computer Systems
Chris Mcleod Skills
Program Management
Process Improvement
Leadership
Software Implementation
Ehr
Healthcare Information Technology
Business Process Improvement
Management
Change Management
Integration
Salesforce.com
Cross Functional Team Leadership
Project Management
Six Sigma
Healthcare
Training
Saas
Hipaa
Business Analysis
Enterprise Software
Crm
Informatics
Software Documentation
Consulting
Emr
E Learning
Healthcare Consulting
Pmo
Pmp
Product Management
Practice Management
Business Intelligence
Sharepoint
Health Information Exchange
Requirements Analysis
Project Portfolio Management
Business Process
It Strategy
Professional Services
It Management
Agile Methodologies
Software Development
It
It Operations
Tableau
Netsuite
Sdlc
Software Project Management
Vendor Management
Cloud Computing
Quality Assurance
Edi
Chris Mcleod Education Details
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North Carolina State UniversityCommunications
Frequently Asked Questions about Chris Mcleod
What company does Chris Mcleod work for?
Chris Mcleod works for Free Market Health
What is Chris Mcleod's role at the current company?
Chris Mcleod's current role is SVP, Delivery.
What is Chris Mcleod's email address?
Chris Mcleod's email address is ch****@****usa.com
What is Chris Mcleod's direct phone number?
Chris Mcleod's direct phone number is +141226*****
What schools did Chris Mcleod attend?
Chris Mcleod attended North Carolina State University.
What skills is Chris Mcleod known for?
Chris Mcleod has skills like Program Management, Process Improvement, Leadership, Software Implementation, Ehr, Healthcare Information Technology, Business Process Improvement, Management, Change Management, Integration, Salesforce.com, Cross Functional Team Leadership.
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