Chris Mcleod Email & Phone Number

Raleigh, NC, US

Pittsburgh, US

Pittsburgh, PA, US

Responsible for creation of the first EPMO in company history. Guided executive team in project selection process and guidelines. Initial project portfolio value of $1M growing to more than $20+M. Example of two project outcomes below:-Increased contract processing within 24hrs from less than 5% of deals to 70%+.-Implemented error proofing in proposal.

Pittsburgh, PA, US

Led all project management teams across entire product portfolio-Led efforts to reduce on hold implementation projects by 30%-Enacted client engagement to achieve 93%+ Customer Retention-Led Merger & Acquisition integrations for three acquired companies increasing revenue to $170M-Enhanced customer implementation feedback loop resulting in CSAT of 9.4

Pittsburgh, PA, US

Led a 28-person service team focused on revenue growth, client references and retention. Team delivered industry leading project management, face to face professional services, and ongoing account engagement to over 3,000 clients that include 24 of the top 25 largest health systems in the United States.-Served as part of leadership team involved in organic.

Pittsburgh, PA, US

Managed team of 15 project managers responsible for implementations across all product lines-Created first ever capacity model (utilizing multiple inputs from Sales, Services and Product) used across entire company resulting in forecasting accuracy increasing by 40%. Model grew to be used by entire company.-Created and taught lean and six sigma concepts.

Led consulting engagements for small to mid market companies focused on operational and technological improvements.-Streamlined production process of manufacturer utilizing lean concepts resulting in $3M of additional revenue each quarter

Chicago, IL, US

Led the implementation of a large-scale global call center (100 employees) in India while overseeing global operations for all technology-related strategy including development.-Interviewed candidates as well as implemented call processes and procedures. Implementation was successful with minimal impact on customer satisfaction and US based staff.-Other.

Chicago, IL, US

Managed team of 8 solution managers in guiding service programs from inception to commercialization of solutions-Continued to expand impact of company’s products with 35% reduction in implementation time. Recruited to lead team in overall methodology standards and asset creation for all products.-Developed frameworks and standards to be used with all.

Chicago, IL, US

Selected to provide interim leadership for entire business unit services operations, including support, implementations, technical operations, and procurement (250+ employees).-Guided team in consistently achieving revenue targets and improved service operations with increased billable percentage for implementations from 50% to 70% and reducing support.

Chicago, IL, US

Managed team of 15 support analysts serving largest (based on revenue/size) Allscripts clients.-Defined and created large system support team and developed standard operating procedures for call handling and routing with team achieving best call statistics for response (less than 30 minutes) and resolution times (less than 24hrs) in company history.

Raleigh, NC, US

Directed Lean Six Sigma projects with cost savings of $1.5M+. Trained and mentored 300+ yellow and green belts in US and UK.- Managed corporate Lean Six Sigma website with 50% increase in site usage / views. - Selected for Presidents Award given to less than 1% of 2000 employees for financial contributions through black belt projects and for leadership in.

Misys Healthcare Systems- Manager, West Area Support and Training, Misys Healthcare Systems- Service Improvement Project Manager, Misys Healthcare Systems- Manager, Interactive Distance Learning, Misys Healthcare SystemsMisys Healthcare Systems (Medic Acquired by Misys)- Manager, Technology Development, Misys Healthcare SystemsMedic Computer Systems- Large.