Courier Delivery Service

Plan, organize and manage all aspects of the adult education program. Oversee annual marketing plan and development of all marketing materials, development of program procedures and policies, annual adult basic education course calendar, adult learner recruitment, and assessment schedules, as well as data and report compilation. Manage program budget. Collaborate with local community colleges, vocational and technical schools, non-profit organizations, and employment services, resulting in ongoing support services for adult learners, as well as an increase in adult learners entering postsecondary education. • Delivered course lectures utilizing PowerPoint technology for a well-rounded and modern teaching approach.• Prepare, administer, and grade exams and assignments in order to evaluate student progress.

Throughout my ten-year career as a paralegal, I earned consistent praise for my organizational abilities, time management skills, legal research skills, attention to detail, and litigation management. I have always been the paralegal that took the initiative and helped the team during difficult times. I have received praise for my pre-litigation and litigation work, ability to handle complex cases, and dedicated support to the attorneys. I have demonstrated due diligence in preparing hundreds of discoveries, demands, motions, other legal pleadings, and case status reports and managed clients from diverse backgrounds. I continue to provide legal support to attorneys in personal injury, civil rights, family law, and probate as a freelance paralegal.

• Handle Intake calls; create Needles Profiles; and mail intake packets.• Organize and prioritize workloads to accomplish daily tasks.• Initiate set up process on all personal injury files.• Independently manage all aspects of personal injury caseload from onset to pre-suit negotiation.• Responsible for and manage a large volume of personal injury pre-litigation cases.• Prepare demand letters and packages to insurance adjusters for settlement and held settlement negotiations with and without the supervision of an attorney.• Prepare and manage files in litigation.• Perform various administrative and clerical functions in support of daily departmental operations.• Oversee scheduling, help prepare cases for deposition, support mediation and trials.• Communicate effectively with a wide array of clients, courts, co-counsel, and medical providers.• Order, review and summarize medical records and gather police reports, prior court filings, and insurance information.• Draft correspondence, letters of protection, and other legal instruments.• Draft Summons and Complaints, Motions, Pleadings, Discovery, and Interrogatories and e-file with the appropriate court.• Monitored and followed up with Private Process Service Company in regard to the issuance of citation/petition to heirs and/or defendants.• Negotiate liens with medical providers, Medicare, and Medicaid.• E-file.

• Drafted and prepared pleadings, motions, petitions, and other legal documents using Microsoft Office for attorney review • Compiled, managed, and executed attorney billing daily• Interviewed potential clients and intake client information and statements• E-filed • Managed clients in Traffic Tickets, Criminal Law, Civil Law, Family Law, Personal Injury, and Estate Planning.

Instructed adult secondary education students in basic reading, math and writing skills to attain personal goals. Kept appropriate office hours to assist students with questions and education support. Provided course syllabus and answered student questions regarding standards, material, grading and progression.• Conducted assessments of all students to determine individual needs.• Designed and maintained individual learning plans to document each student’s needs and progress.• Developed and adjusted course syllabus according to curriculum and university guidelines.• Maintained record of daily attendance.

• Drafted and prepared pleadings, motions, petitions, and other legal documents using Microsoft Office for attorney review • Wrote clear, effective briefs, pleadings, petition, and correspondence • Maintained attorney calendar with dates and deadlines for filing documents, motions, meetings, and appointment and court hearings. • Made initial contact and follow with court-appointed Attorney Ad Litem regarding their investigation of heirs and their report. • Made initial contact and follow up with Publisher Company (local newspaper) in regard to Citation by Publication. • Monitored and followed up with Private Process Service Company in regard to the issuance of citation/petition to heirs and/or defendants. • Organized legal files, hard copies, and electronically. • Electronically filed motions, petitions, and other pleadings with courts and other entities in a timely manner. • Document Review Project with Nationstar Mortgage/Mr. Cooper. Reviewed and analyzed mortgage, insurance, and escrow loan documents for litigation proceedings

• Prepared bidding instructions for major and small banking/mortgage clients in regards to foreclosure auctions in the state of Florida using Microsoft Excel Template.• Drafted, reviewed, and proofread legal documents, using Microsoft Office, such as Affidavits, Notices, Motions & Orders, and Assignments and submitted to Foreclosure Sales attorney for review.• Made calls to judicial assistants for circuit civil courts, county clerk of courts, and clients.• Organized legal files, hard copies, and electronically.• Conducted limited research (clerk and judicial websites).• Electronically filed pleadings and other required documentation on state and federal levels.

• Developed onboarding policies and procedures for socialization of organization newcomers.• Designed both collective and independent onboarding programs contingent upon role and departmental expectations.• Executed orientations and activities and ensured new hire paperwork completion according to predetermined timelines.• Researched and developed training material on various Mortgage and miscellaneous training topics.• Compiled training packets and training materials for classes for new hires and existing employees• Managed 8 to 10 team members • Reviewed and approved timecards (time worked, PTO, time off request)• Worked closely with Operations Manager and other management team members to facilitate communication.• Performed, assembled, and analyzed management information, capacity management, and team and contractor scorecard management.• Ran daily Excel/Pivot Table reports and analyze data for team members and upper level management.• Collected data information from CRM system and SQL database in order to prepare reports.• Drafted daily, weekly, and monthly reports on team members for upper management review.• Formed and maintained structure charts using PowerPoint.• Assemble spreadsheets and draw charts and graphs for technical reports.• Determined profit analysis and approval ratios by service type, scorecard management, and compliance reporting.• Participated actively in make pricing and cost decisions.

• Taught 9-12 Social Students & Mathematics courses• Developed, drafted, and implemented daily and unit lesson plans for grades 9 – 12• Administered test and evaluations, and analyzed student performance.• Conducted group/individual cross-curriculum activities.• Reviewed, analyzed, evaluated, and report students’ academic, social, and emotional growth• Selected and requisitioned appropriate educational supplies, materials, books, equipment, and learning aids• Performed a variety of non-instructional duties, including curriculum and instructional development activities, student supervision and consultation activities

• Taught World Geography, World History, Social Studies Credit Recovery, Current Events/Special Topics• Tutored student in mathematics – Grades 9 -12• Developed, drafted and implemented daily and unit lesson plans for 9th grade, administered test and evaluations, and analyzed student performance.• Conducted group/individual cross-curriculum activities.• Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction.• Provided students with appropriate learning activities, materials, and equipment that reflected an experience that fulfilled their potential for intellectual, emotional, physical, and social growth.• Provided students with appropriate curriculum that promoted the mastery of all TAKS objectives.• Developed and implemented plans for the curriculum program assigned and shown written evidence of preparation as required.

• Performed premarketing and eviction duties to include occupancy verification, personal property review, Cash for keys coordination, initial property preservation bid review and task assignment.• Ensured timely premarketing and eviction updates.• Followed local and state law regarding personal property and evictions.• Interacted with clients, brokers, title companies, attorneys, and all others to effectively prepare properties to be marketed.