Clodagh Tobin Email & Phone Number

Cork, IE

Responsible for EMEA Sales, customer support of high value priority users & escalations to the client and driving performance to meet KPIs. Maintaining relationships with the client & conducting regular business reviews.Ensuring delivery of ordered hours to maximize invoiceable hours while keeping excess limited. Liaising with support departments to ensure.

County Cork, Ireland

Managing a team of team managers across five different lines of business. Responsible for driving performance in these teams and working towards the KPIs as set out by the client. Maintaining relationships with the client across these five lines of business and meeting any ad hoc needs they may have.Liaising with the departments within Telus International.

County Cork, Ireland

- Managing a team of up to 20 multilingual FTE and driving performance across the team.- Coaching and mentoring the team for maintaining high productivity and quality levels. - Maintaining a relationship with the client and relaying clear, accurate information to keep agents up to date.- Ensuring agents are adherent to schedules, monitoring absence and.

County Cork, Ireland

Progressing from my two years experience as a case manager, I moved to a more support orientated role: - Using my product knowledge to guide case managers through cases as efficiently as possible while keeping in line with the policies and workflows. - Teaching best practices to new hires and ongoing coaching of case managers.- Reviewing loss requests on.

County Cork, Ireland

Working as a case manager means working with our users on the front line, creatively solving issues, educating and enforcing the companies policies and above all, providing beautiful customer service.

County Cork, Ireland

- Working in a variety of areas such as the coffee shop, bar, information desk, smartcard office, shops, bookshop and functions. - Multitasking and adaptable to different roles within the day. - Responsible for the start and end of day procedures, cash handling and orders. - Mentoring and training in new staff members.

County Cork, Ireland

- Customer service focused role, ensuring that all customers are served - Filling orders accurately in a fast-paced environment. - Upselling to encourage the sale of products and therefore increasing the daily intake. - Responsible for start and end of day procedures and cash handling.

County Cork, Ireland

- Working in the gift department during the holiday season. - Ensuring that all of the displays are front faced and presentable. - Encouraging the sale of products by engaging with customers and providing assistance where needed.

County Cork, Ireland

- Working within a small team in a local family run business. - Responsible for the safe food preparation, attending to customers and filling orders. - Accountable for start and end of day procedures. - Training in new staff members.

Cobh, Co. Cork

- Attending to customers and driving sales. - Responsible for ensuring that the shop floor was tidy and presentable. - Stocktaking duties and ordering.

Certificate Of Study, Lean Thinking/Lean Tools (Greenbelt), B2

Bachelor Of Arts (B.A.), Germanic Languages, Literatures, And Linguistics

Completed Modules in Economics: - Microeconomics: Behaviour and Organisations - Macroeconomics: Growth and Development - Microeconomics.

Bachelor Of Commerce (Bcom) International, Germanic Languages, Literatures, And Linguistics

Completed Modules: - Introduction to Accounting - Business Economics I - Introduction to Government and Politics - Intro. to Management.

Leaving Certificate

Subjects studied: -English -Irish -German -Mathematics -Art history and appreciation -Business studies -Economics -Geography