Cloe Steward Email & Phone Number

Newport, Wales, United Kingdom

London

London

- Inbound, Outbound Account Management- Develop strong relationships at all levels within the Accountant partner to drive Intuit’s agendathroughout the organization-Responsible for working in partnership with accountants and bookkeepers in the UK to enable understanding and use of QuickBooks Online to benefit both their business and their clients. - Focused on building high value leads and qualifying pipelines working in partnership withBusiness Development Managers and manage assigned partners in territory - Develop proficiency and knowledge of Intuit’s products and solutions with the ability to clearlycommunicate appropriate recommendations to address customer needs- Collaborate closely with other team members and a set of cross-functional business unitcolleagues to drive results

-Provided customer support and technical assistance via multiple communication channels such as telephone, live chat and email for Intuit products including Quickbooks Online, Paysuite, Quickbooks Online for Accountants, Intuit Pay and Quickbooks Payments.-Measured on telephony and TNPS targets which grew significantly from 30-40% to over 60% as a team during my employment.-Exceeded all personal targets and achieved 80%+ TNPS.-Developed strong product and accountancy knowledge with no previous background in the industry.-Used initiative to troubleshoot internet and product based errors with SMB owners, accountants and bookkeepers.-Assisted with the setting up and running of clients payroll.-Learned and utilised specific software tools and problem solving strategies to resolve customers’ issues and continuously improve our processes.-Implemented accountancy skills to help customers resolve their issues and teach them how to use the software for their business needs.-Remotely accessed customer’s computers to help resolve their issues or help clients get started with their accounts.-Documented and created customer call notes in a computer system using multiple screens of data while delivering high customer satisfaction.-Managed and prioritisied my workload while assisting other members of the support team where possible to resolve issues and keep customer satisfaction a priority.