Cloomy Fernandes Email & Phone Number

Amsterdam, North Holland, Netherlands

Key Achievements:- •Crafted user-friendly content for the help center, consisting of how-to guides, skill-building, and performance-tracking articles tailored to address user needs and enhance software utilization, resulting in a 5% increase in user engagement and satisfaction.•Updated and refined instructional content in the Content Management System (CMS) by identifying and addressing areas for improvement or clarification and incorporated GIFs and images to support instructional content, which significantly enhanced user understanding and satisfaction.•Partnered closely with product designers to craft comprehensive Go-live kits aligned with product features and user interface, providing customers with relevant and accurate information to optimize product usage ensuring adherence to branding guidelines, and maintaining consistency in language, tone, and visual elements resulted in a smoother onboarding experience for the user.•Collaborated with subject matter experts to validate information accuracy and content effectiveness, incorporating feedback and revisions to ensure grammar, clarity, and organization of e-learning content, which led to a 10% improvement in learner comprehension and satisfaction.•Maintained active collaboration with software development and product teams to stay informed about upcoming features, changes, and updates, integrating this knowledge into content creation processes, & ensuring that instructional materials are always up-to-date and aligned with the latest product developments.•Monitored user feedback, support interactions, and software updates to identify opportunities for content updates and revisions, ensuring help center resources remain current, relevant, and effective in addressing user needs, resulting in a 5% increase in user satisfaction and a 10% reduction in support inquiries.

Bengaluru, Karnataka, India (Remote)

Key Achievements:- • Designed 50+ sessions using Canva for educators and created supporting materials/media (videos, role plays, games) to enhance retention and transfer of knowledge. • Collaborated with subject matter experts on Zoom to create engaging learning activities and compelling course content and adhered to the style guide. • Analyzed needs and determined appropriate solutions while working closely with subject matter experts. • Uploaded the course content in the LMS within the given time limits.

Goa, India

Key Achievements:- • Identified students who excelled in a subject and persuaded them to assist struggling students resulting in improved communication and collaboration. •Empowered students by allowing them to teach a part of a lesson to increase their confidence level. •Developed lesson plans consisting of diverse concepts to challenge students' critical thinking and reflect on the solutions.•Regularly attended and participated in staff meetings to plan academic support.•Integrated real-world applications of math and science concepts to demonstrate their relevance and foster students' curiosity.• Utilized technology tools and interactive resources to enhance math and science instruction, making lessons interactive and engaging for students.•Designed and administered assessments to measure student progress, identify areas for improvement, and provide constructive feedback.•Facilitated group projects and activities that encourage teamwork, problem-solving, and critical thinking skills among students.•Provided individualized support to students struggling with math concepts, employing various techniques to simplify complex ideas, improve comprehension, and foster a positive and interactive learning environment.

Goa, India

Key Achievements:- • Incorporated face-to-face online sessions using video conferencing technologies with online systems to create an engaging session to facilitate learning. • Implemented technology-based learning to enhance the effectiveness of lessons and increased the number of pupils achieving grades ranging from A-C in their term examinations by 20%.• Initiated classroom discussions and increased overall student engagement by 5% by reinforcing students to speak confidently. • Responded to the needs of students during lessons in class and outside working hours such as question and answer, and encouraged students to be independent and enable themselves to conduct certain activities all by themselves like Homework.• Introduced Adobe Acrobat to the students to share and maintain the quality of the documents in the classroom.• Conducted and evaluated test assessments and graded term papers, and maintained complete and accurate records on Word and Excel to prepare assessment results.• Monitored the progress of learners through assessment and set goals for improvement, including writing student reports and attending staff meetings.•Prepared and distributed learning material such as notes, marked words, corrected notebooks, gave appropriate feedback, and maintained records of pupil progress and development.

Goa, India

Key Achievements:- • Implemented remedial classes for students after school contributing to enhancing student performance by 10% in examinations.• Planned and presented lessons creatively on PowerPoint to introduce new concepts, establish a connection between the scientific concepts and everyday life, and demonstrated 5+ science experiments related to the content. • Collaborated with fellow B. Ed trainees to organize a canteen in the school premises to raise funds for the school and achieved and, exceeded the response.• Coordinated with the senior teachers in organizing the Spelling Bee competition and supported a range of extra-curricular activities such as the Active Fit India Drive to ensure successful implementation of the events on the school premises• Trained 20+ students for special events like the Independence Day program and the Gandhi Jayanti assembly.• Planned and presented lessons to facilitate students understanding and the application of concepts.• Invigilated quizzes and final examinations, graded assignments in a timely manner and attended staff meetings. • Checked notebooks, prepared worksheets, and conducted unit tests.

Goa, India

Key Achievements:- • Identified reading as a significant area of improvement and designed activities, resulting in a 10% improvement in pupil’s reading command.• Planned and implemented the lesson considering the needs of the students and lectured on additional topics such as Safety and First Aid.• Collaborated with the senior teacher on the Republic Day celebration and trained 10+ students for diverse programs organized by the school trainees.• Trained pupils for external examinations and competitions.• Ensured that the classroom remains safe and conducive to learning

Bachelor Of Education - B.Ed, Teaching

Activities and Societies: Cultural activities

Master Of Science, Marine Sciences

Activities and Societies: • Participated in a research expedition conducted by the National Centre for Antarctic and Ocean Research.

Bachelor Of Science, Zoology/Animal Biology

Activities and Societies: National Conference on GOD, COSMOS & HUMANITY: SCIENCE IN DIALOGUE WITH RELIGION organized by the department.