Carlos L. Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

CAAP Automation, Data Quality, Technology - 2 year rotational program in Audit functions.

Merced, California, United States

Renovated monthly reports from standard emails to a streamlined ETL process. Built the pipeline for daily collected call center data to display monthly insights via Power BI. Insights will help allocate office resources appropriately through data-driven decisions and will be shared across affected departments. Requisites include collaboration with multiple department leads and background on student services processes. My objective is focused on a 80/20 customer support model to distribute… Show more Renovated monthly reports from standard emails to a streamlined ETL process. Built the pipeline for daily collected call center data to display monthly insights via Power BI. Insights will help allocate office resources appropriately through data-driven decisions and will be shared across affected departments. Requisites include collaboration with multiple department leads and background on student services processes. My objective is focused on a 80/20 customer support model to distribute student inquiries efficiently. Show less

Merced, California, United States

Provide advisement for UC Merced applicants, undergraduate, and graduate students in person, virtually, by phone, and email regarding: Admissions, Registrar, Student Billing, Summer Session, Extension, and Financial Aid. Track any and all student interactions in Salesforce for assessment purposes and ensure strict confidentiality of student records as required by Family Educational Rights and Privacy Act (FERPA). As a lead, reporting back strategies for improvement of our work-flow is essential… Show more Provide advisement for UC Merced applicants, undergraduate, and graduate students in person, virtually, by phone, and email regarding: Admissions, Registrar, Student Billing, Summer Session, Extension, and Financial Aid. Track any and all student interactions in Salesforce for assessment purposes and ensure strict confidentiality of student records as required by Family Educational Rights and Privacy Act (FERPA). As a lead, reporting back strategies for improvement of our work-flow is essential to the business. Additionally, onboarding and training new hires requires strong knowledge of interpersonal skills, critical analysis, and communication. Overall, the work is customer-centric and aimed to satisfy the needs of our students. Show less

United States

Campaigned an exploratory analysis on parent engagement and student enrollment. Over the course of four months I tested if a relationship exists between parents reading emails sent by UC Merced during the summer leading up to Fall 2021 and a student's decision in enrolling. Measured engagement rates, retention, and enrollment rates. Constructed a parent survey to collect qualitative data and understand if our communication methods were effective at building connections with the parents and UC… Show more Campaigned an exploratory analysis on parent engagement and student enrollment. Over the course of four months I tested if a relationship exists between parents reading emails sent by UC Merced during the summer leading up to Fall 2021 and a student's decision in enrolling. Measured engagement rates, retention, and enrollment rates. Constructed a parent survey to collect qualitative data and understand if our communication methods were effective at building connections with the parents and UC Merced’s student services departments. Finalized by presenting key insights to department directors and the general public at a show casing conference to catalyze solutions. Show less

Charlotte, North Carolina, United States

Built a 72% accurate Deal Issuance model based on historical market data from VIX, NASDAQ, and CPI, with Wells Fargo DCM data to generate a list of potential clients looking to make a deal. Cleaned and processed data with Pandas, NumPy and matplotlib to create test heatmaps and historical line graphs using Python and Excel. KPI metrics were derived to label 5 market conditions companies fell into. Collaborated with Business Execution Director and Lead Analytics Consultant, gaining insight and… Show more Built a 72% accurate Deal Issuance model based on historical market data from VIX, NASDAQ, and CPI, with Wells Fargo DCM data to generate a list of potential clients looking to make a deal. Cleaned and processed data with Pandas, NumPy and matplotlib to create test heatmaps and historical line graphs using Python and Excel. KPI metrics were derived to label 5 market conditions companies fell into. Collaborated with Business Execution Director and Lead Analytics Consultant, gaining insight and access to Wells Fargo market database. Created value to the line of business through a detailed analysis and recommending a monthly report sent to involved stakeholders for distribution to their relative daily operations. Show less

Merced, California, United States

Provided an entry point for new students and available college resources. Acclimated them to a campus atmosphere and cultivated a successful pathway to graduation. This was facilitated through our four guiding philosophies of Readiness, Resources, Relationship Building, and Reflection. Lastly, I was involved in planning logistics for student meetups, parent Q&A’s and panel webinars.

Merced, California, United States

Expedited food orders from customers in a fast paced environment. Adapted to 12 PM to 1 PM rush hours by communicating with a team of 15 members in both the drive-thru and food assembly line to push orders out on time. Troubleshooted mistakes on orders to ensure customer satisfaction was met. Dealt with business finances by validating the cash register bill inventory was stocked.