John Close Email & Phone Number

Salt Lake City, Utah, United States

Promoted to help develop consistent, cross-functional processes for managing the product vision, innovation, design, development, and marketing of two product lines with 9+ modules for human services and predictive analytics SaaS company. Oversaw two product lines with 9+ modules during period of rapid growth in government contracts. Improved client satisfaction and retention by formalizing new, repeatable workflows that increased team accountability and rewarded efficiency. Advised C-suite on business and product strategy.• Decreased client onboarding timeline 75% by redesigning internal processes and implementing new client communication standards.• Reduced technical violations and increased availability 40%–50% with new subject/client application.• Helped close two multi-million-dollar government contracts after improving product’s ease of use.• Managed three design and QA teams (10 employees); mentored three direct reports into promotions.• Developed full brand bible for and assisted with the launch of Vant4ge’s new Evolve platform.• Drove adoption rates and boosted team efficiencies by incorporating client feedback and oversight functions to product development processes.• Improved delivery of product, client communication/management, and sales handoffs by leading initiative to fully map complex internal processes and product requirements.

Greater Salt Lake City Area

Transitioned from consultant to senior leadership role. Tasked with dramatically improving client experience by building UX/UI team responsible for redesigning high-impact product areas. Defined and executed novel strategy for product development and delivery.• Differentiated new products from competitor by designing comprehensive product roadmaps and introducing clear, distinctive brand messaging. • Hired, trained, and managed company’s first three UX/UI designers and expanded QA team after gaining buy-in from key stakeholders in C-suite.• Helped boost customer satisfaction, client retention, and upselling/cross-selling opportunities by improving customization strategies and training content.• Supervised internal marketing team (writers, designers, developers, and online marketing specialists).• Rebuilt marketing team for Vant4ge and its two sister companies.

Principal of award-winning creative design/digital firm that specializes in branding and re-branding of companies, including strategy, identity, content development, video and implementation in digital and print. Work with senior designers, designers, interns, developers, project managers, account managers and administrative staff. Clients include AIGA, American Heart Association, Antica Farmacista, Arcade, AT&T, CarePayment, Expedia, Foss, Intel, Mercedes-Benz, Microsoft, Nike, Nissan, NobleHouse, Nordstrom, Safeco, Starbucks, and T-Mobile• Increased online sales 200% for fashion company attempting to add B2C sales to their existing B2B model by establishing strong ecommerce presence and constructing a robust new website.• Built a scalable system of 18 property websites with mobile versions that allowed each hotel/property to have a similar architecture while also providing a unique brand experience.• Streamlined user experience, improved information delivery, and increased communication between patients and providers by redefining patient tracking application for the American Heart Association.• Reduced salary costs and increased application completion rate for Ashford University by developing new UX/UI design that worked cross-device and incorporated six legacy platforms.• Strengthened Alcatel Lucent Enterprise’s contextual marketing and personalization capabilities by leading UI/UX team in linking platforms, people, and processes across their marketing operations.• Unified branding and messaging to Nissan’s Japanese, European, and US marketing.