Clotilde Amaral Email & Phone Number

Etobicoke, Ontario, Canada

- Support the planning and execution of events to enhance the student experience for over 33,000 full-time students at Humber Polytechnic and the University of Guelph-Humber.- Create floor plans and manage registration, equipment, and staffing for events like Speed Friending and IGNITE Concert. - Coordinate with several vendor contracts, including paramedics and photo booths, and equipment rentals while adapting to various stakeholder needs. Assisted Student Engagement management to ensure a safe, engaging experience for around 1500+ attendees. - Engaged in user testing for programming and events to ensure the best student experience during IGNITE activations.- Supervise a team of 15 brand ambassadors, ensuring effective promotion of IGNITE events and initiatives.- Develop and implement engaging on-campus activations, contributing to increased student engagement and participation.

- Promoting a diverse array of academic, social, and well-being events and initiatives aimed at enriching the student experience.- Planning activations to encourage student engagement, and help make student life more accessible.- Collaborating within a larger team to attain or surpass benchmarks related to ticket sales, event attendance, and overall brand visibility. - Crafting immersive and impactful encounters that resonated with students, concurrently advancing Humber College's principles and mission.- Cultivating recognition for the IGNITE student union among the student bodies of Humber College and the University of Guelph-Humber.- Fall 2023 "Appreciate You" Bronze Award recipient. "Chloe has always supported team members by always being the first to step up whenever an issue arises! She has gone above & beyond for her fellow team members".

- Reduced work to part-time to adapt workload while attending Humber College in-person full-time. - Continued all of the same responsibilities of the previous role, Operations Manager, while supporting and training several new people to fill the previous role. - Managed front of house responsibilities while maintaining client relationships, exceeding targets and working closely with Asset Protection to limit theft and conduct loss prevention strategies.

- Keyholder position tasked with opening and closing the store and performing various administrative duties. Committed an even balance of “back-of-house” operations management and “front-of-house” customer service. - Most significant portions of responsibilities involved being a team leader, managing store deliveries while optimizing shipment processing, clerical work such as file management, preventing and rectifying inventory irregularities, driving customer satisfaction, amending POS complications, aiding upper management with HR tasks and team management. - Guarantee smooth coordination across departments as the initial contact point; by preparing merchandise, store signage, instructions, and maintaining adequate supply levels.- Complete tasks involving shipping, receiving, processing, transferring, and safeguarding inventory.- Conduct weekly assessments to identify items for salvage or removal from stock.- Perform audits of high-value merchandise, fine jewelry, cash safe counts, and deposits.- Generate daily exception reports, meticulously record receipts, and calculate productivity.- Assist the Store Director with facilities upkeep. Working closely with contractors for building maintenance. - Supervise daily store duties such as: opening and closing procedures, visual merchandising, CRM, and working closely with the sales staff in a leadership role to attain or surpass daily targets.-In 2021, I made a training manual titled “The Not-So-Simple Guide to Operations at Saks Off 5th Canada”. This 40-page document acts as both a training manual and a reference guide to the standards and procedures for operations at the store level.

- Key responsibilities include knowledge of department merchandise, setting up the department for upcoming promotions, styling shoppers, and driving credit. - Gained experience in task management while being service-oriented.

- Developed client relationships, personalized styling, housekeeping, merchandise maintenance, and inventory knowledge. - Learnt to develop personal, but professional customer relationships and assessment of unique needs for individualized wardrobe selection.- Received hands on experience from the firm’s Visual Merchandising expert as she invested into my development and held specialized shifts one-on-one for my interest.