Craig Speirs Email & Phone Number

Administer any initiatives or significant changes within company and clients, whilstserving as part of management role. Manage on-premises domain migrations to Azure AD, including hybrid azure adsync. Configure vnets and firewalls as part of migration of clients from private cloud environments to public cloudenvironments (Azure platform). Demonstrate to clients regarding use of Iaas, Paas, and SaaS in Azure and AWS.Promote Microsoft Modern Workplace solutions, such as M365. Manage new projects and provide client solutions to ensure client retention.

Glasgow, Scotland, United Kingdom

As Service Desk Manager, I was responsible for managing a team with multiple roles and different personalities in a dynamic fast paced environment. This role involved managing all aspects of the Service Desk, including Project Design/Management and implementation.Responsible for providing a wide range of support for several customersResponsible for mentoring staff and providing escalation assistance when requiredResponsible for designing and implementing customer projects on time and on budgetResponsible for making sure client's SLAs are not breached Providing professional and efficient customer supportProvide hardware support for the internal company networkResponsible for documenting procedures for the teamWork with the project lead on migrations of client infrastructure from their own office to a private cloud (within a datacentre)

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Interrogate, create and update records on the Criminal History Section system and Police National Computer. This is a large scale database.Liaise with outside agencies over the phone Train new colleagues