• Assisted staff and patients with regaining access to user accounts• Analyzed and resolved issues regarding EPIC medical records system• Detected user account and network conflicts with LogRhythm SIEM• Isolated potential malware and followed all security protocols• Collaborated with end-users, supervisors, vendors, and on-call contacts• Complied with HIPAA patient privacy legislation• Educated patients and staff on how to use their technology products

• Refined business acumen skills in project management, communication skills, working remotely and leadership• Enhanced personal skills in interviewing, branding, and networking through fast-paced online learning• Attended online webinars and video conferences with speakers detailing their experiences in corporate settings

• Assisted faculty and students in resolving technical issue• Disassembled computers and printers for diagnosis and repair • Detected malware on Windows systems• Imaged computers with OS using SmartDeploy• Updated all computers with latest software and firmware

• Troubleshooted equipment and kept photo lab operational• Aided customers with orders from Android and iOS devices • Diffused situations involving upset customers• Reduced shrinkage by monitoring for suspected shoplifters

• Served as weekend shift leader and managed primary duties for the unit• Honored employer policies and government regulations• Supervised clients to ensure safe and appropriate behavior• Communicated juveniles’ behavior to parents and probation officers