Clovis Lacerda Email & Phone Number

Recife, Pernambuco, Br

Having developed and launched innovating technology advancements in M2M, IoT, IP and mobile telephony in international markets, LeadingQuest has strong relationships with Brazilian carriers, ensuring your fast launch and full compliance. Our affiliate company in Brazil, Parlacom LTDA, is one of the largest Mobile Data integrators in the country.Our M2M & IoT cloud platform is a carrier ready, proven system, running in state-of-the art data centers, moving terabytes of data and managing over 4 million devices all over Brazil. We service thousands of customers, from large retailers to small companies providing GPS tracking services, sales automation, security systems, fintechs. We manage each individual SIM card or IoT device, control and protect the data traffic using 3G, 4G, GPRS communication and Corporate VPN Intranets. We have strong integrations with LoRaWAN and Sigfox networks in Brazil, offering turnkey solutions in the IoT market.You can count on our proven experience in launching MVNOs for Fortune 100 companies in the USA, including AT&T. Brazil is now the newest MVNO market with great potential.With our Engineering and Development Centers in the USA, Canada, England and India, we have already launched various Android applications, ranging from GPS trackers for sales automation, barcode scanners for Logistics Management.

Connectivity with simcards with all operators. Secure and private access, with total control through our M2M Platform. Simcards 3G, 4G, 5G, CAT-M, NB-IoT from Vivo, Claro, TIM, Algar for companies of Payment Methods, Agribusiness, asset tracking and more.Datelo also provides private network deployments in 4G LTE and 5G, as well as private LoraWan networks.

I decided to put, in writing, the knowledge and experience that were accumulated over 40 years of academic and professional life. The starter was a fiction book for all ages, in which my daughter is the protagonist. Technical and business books are in the making and will be released in 2024.

Bia and The Yellow Sand Crab is a collection of seven books that will narrate Bia's adventures, discoveries and personal growth. They combine elements of fantasy, folklore, history and science. The books follow Bia, a curious and courageous girl who lives in the USA but spends Summer vacation in a coastal town in Brazil. Together with her pet dog Nina, and a yellow sand crab who can talk and has magical powers, they explore the mysteries of nature, culture and the human spirit, while facing challenges and dangers along the way. The books are inspired by the author's own experiences and research, as well as by the rich and diverse traditions of Brazil and other countries. The books are intended to entertain, educate and inspire young readers to appreciate the beauty and complexity of the world around them, while learning how to care for our planet that we all call home.

Adelphi, Maryland, Us

Teaching Global HR, Business Finance and Entrepreneurship courses

San Francisco, California, Us

Provide advanced Contact Center Technologies for Workforce Management with Genesys, Aspect, Verint and NICE IEX, supporting +45k agents across the organization

San Francisco, California, Us

As a workforce management technology manager, I oversee the implementation and optimization of various software solutions (Aspect/Alvaria, NICE IEX, Verint) that support the planning, scheduling, and performance management of our employees. I collaborate with business leaders, IT teams, and vendors to ensure that our technology systems meet the operational needs and strategic goals of our organization. I also provide training, troubleshooting, and reporting on the usage and effectiveness of our workforce management tools. I leverage my expertise in data analysis, project management, and customer service to deliver high-quality solutions that enhance productivity, efficiency, and satisfaction for our workforce and clients.

San Francisco, California, Us

Provide advanced Contact Center Technologies and Next Generation IP Telephony applications to all business areas of the bank. Support to a Global Infrastructure of thousands of agents, from the Americas to Asia, including Call Recording on the NICE platform, CISCO IP Telephony with ICM and IPCC

Mooresville, Nc, Us

Supply Chain - Demand and Fulfillment. IP&E (Integrated Planning and Execution) places an emphasis on putting the right product in the right store at the right quantity. It enables the business to see, and act on, the same stock information at the same time. This makes it possible to achieve optimal availability with the lowest possible level of inventory, keeping tight control of working capital and the supply chain. JDA Demand Management, Demand Classification, Replenishment Management and Order Optimization, are the software platform of choice. JDA is considered the global leader in Supply Chain Management.

San Francisco, California, Us

Provide advanced Contact Center Technologies and Next Generation IP Telephony applications to all business areas of the bank. Support to a Global Infrastructure of thousands of agents, from the Americas to Asia, including Call Recording on the NICE platform, CISCO IP Telephony with ICM and IPCC, and Workforce Management with Genesys, Aspect and IEX.

Reston, Va, Us

- Working at the Office of the Comptroller of the Currency (Department of Treasury – US Government) - Responsible for the project management of several software applications using SDLC (Software Development Life Cycle) best practices- Responsible for process improvement through the use of Project Management and Rational Unified Process (RUP) framework - Working with the customer in gathering requirements and planning for deliverables of software applications

Concord, Nc, Us

ACN is a global telecommunications company which is the largest direct selling telecommunications company in the world. ACN has operations in the USA, Canada, 15 countries in Europe, Australia an New Zealand.- Responsible for the design and development of the new e-commerce platform (BRD, FRD) to handle thousands of online orders and the launch of the new VoIP Video Phone. - Responsible for managing the development work of Development team in Bangalore, India.

Us

As an MVNE (Mobile Virtual Network Enabler), InPhonic supports a number of MVNO (Mobile Virtual Network Operator) clients, including AT&T Enterprise Mobility Solutions, Hawaiian Telcom, Liberty Wireless, Disney Mobile and Working Assets Wireless.- Responsible for project management of requirements, development and delivery of the IT platform and BSS/OSS applications, to the MVNO customers. Applications include, among others: Web Storefront; Order Workflow Automation; Billing Back-office; Provisioning interface with Mobile Carriers for cellular phone activations through real-time XML API’s.- Support to the Business group in scoping out, defining and pricing Customers’ requirements- Management of internal and external resources in the planning, development and delivery of applications in various platforms- Management of end-to-end delivery of IT services under Sarbanes-Oxley guidelines- Support and consulting to the MVNO customers in various IT related subjects

- Overlooked business operations in Japan and the Philippines- Implemented and executed the Business Plan around Multi-tenant broadband access and IP services. - Set up operations in Argentina, Mexico, Panama and the Philippines. Brazil: Generated more than 4,000 sales requests in the first month of operation, and 20 new residential buildings after 4 months.Argentina: Won bids against telecom companies, in the largest condominium complex in Buenos Aires.Philippines: Closed deals with major local Universities and office buildings, in Manila.Panama: Closed deals with high rise residential buildings in Panama City, increasing total country revenue in 10%.- Developed WiFi Hotspots, wireless broadband networks for Hotels, Malls, and small towns- Promoted the wireless product line at trade shows in Boston (US) and Monaco (Europe)- Accomplished diversified sales results such as: Malls in the US; hotels/resorts in Mexico, Spain and Brazil; Wireless ISP's in towns in Argentina

- Built Inter.net in Brazil in April, 2000, as a consolidation of 10 different local ISP’s and local brands. - Developed and executed the Marketing Plan to merge equity from 10 different brands.- Led and grew it to become a $12 Million dollar Internet Service Provider, with 320 employees, in 2001.- Implemented financial reports under US GAAP and budgeting and controlling policies.- Directed the separation from the parent company, PSINet, which included the migration of the technical, operational and financial structures and systems.- Negotiated with the largest Telecommunications players, reducing telecom costs in more than 50%.- Restructured the business in 2002. Achieved a 70% cost reduction in 60 days, turning it into one of the three most profitable operations in the Corporation.

- Set up the provider, and directed its growth into the largest of the North/Northeast region of Brazil.- Received citation as Best Brazilian Internet Provider by the INFO EXAME magazine, in 1999.- Implemented Franchise Project and expanded the business in other states through indirect channels.- Heavy daily sales made revenue double every 4 months, in the first year.- Reached 80% of the market share in two years and became the fifth largest Brazilian ISP. - Paid back the investment in 8 months, reached break-even in 5 months, and turned out a stable profit margin of 40%.- Created and launched a loyalty card, together with diversified promotional campaigns.- Coordinated the multi-million dollar sale of the business to American corporation PSINet.

Emba, Executive Management

Mba, Marketing

Engineer, Electronic Engineering