Christian Peterson Email & Phone Number

Product technology implementation focused on system workflow, connections, API, and user security.

Provide excellent remote ticket based technical and application support to over 50 Georgia county clerk offices through phone/email using Bomgar Remote Support.Remote Server management for individual county file, database, and web servers with RDP and Logmein for Windows Server 2008 R2 and 2019 Systems.Hardware and Networking TCP/IP Support: Configure networks, file/device shares, network printers, scanners, etc.)Improve and standardize network security practices by updating to group based access with least privilege for users and service accounts, configure Windows Defender Firewall, and event auditing through Windows Event Viewer.Install Microsoft SQL Server instances and configure for application deployments with best security practices.Write SQL queries to meet business and client needs. (Indexing, joins, data corrections and updates, etc.).Audit and automate database backup procedures for full customer base.

Dayton, Ohio Area

Developed, in Python, HTML web scraper to gather product details and organize into XML format; collected sales figures were inputted into relational mySQL database then exported data into master excel sheet.Configured and integrated CentOS Linux server hosting database and scripts for modernizing storing, updating, and analyzing of company sales data. Approximately saving 1200 hours per year.

United States

Section Leaders are to assist and instruct a small group of students whom attend your class weekly. Duties involved teaching a class once per week, grading programming assignments, answering questions in person and over email, work with students through their weekly assignments, and help students have a better fundamental understanding of programming.

Perform hands-on computer hardware repair for both Apple and Windows systems following strict guidelines and specifications to adhere to Apple's replacement and warranty procedures. Perform superior customer support and an in-depth knowledge of both software and hardware technical troubleshooting.

Tucson, Arizona Area

Tier 1 Customer Service involved general software diagnostics, user facing system support, creation and management of legal binding documents, customer service skills, and being an Apple Certified Sales Associate. Our job in tier 1 was to listen to customer issues about their Apple device (primarily laptops and Imacs), run Apple certified tests, and provide a software diagnosis or potential fix. Escalate systems, if required, to Tier 2.