Colleen Settle Email & Phone Number

Leicester, Ma, Us

Worcester, Ma, Us

- Responsible for exceptional front-line customer service; greeting guests, answering telephones, and responding to inquiries related to the departments according to established procedures.- Files materials in accordance with prescribed classification system, converting print files to electronic files where applicable; ensures all files are accessible and accurate, including program information and sign-up sheets for student leader events (e.g. leadership training, budget hearings, and end of the year banquet).- Updates Student Organization leader list and distributes as needed via web site and mail.- Orders and maintains office supplies, keeping office well-stocked and organized.- Processes invoices and purchase orders for approval within Colleague.- Maintains record of expenditures for Print Center utilizing Microsoft Excel.- Supports student organizations by maintaining student organization planning calendar throughout the year and distributing to students and staff, reordering forms from printing and publishing, maintaining mailboxes and distributing mail, updating the student organization advisor list, preparing annual packets of information for advisors, verifying eligibility of student organization officers, and creating mailing list of student organization officers.- Compiles statistical information to be included in reports of office activities.- Supervises and schedules student office workers.- Proofreads typed material for grammatical, punctuation and spelling errors and for proper format, accuracy and completeness.-Types correspondence and maintains file of all performers’ contracts. Processes completed contracts and sends to appropriate offices and vendors.- Locates and withdraws information from records by using electronic data display terminals, searching files, etc. in order to respond to inquiries or requests by supervisor.

Manchester, Nh, Us

Adjunct for SNHU-107 Student Success Strategies

Manchester, Nh, Us

Manchester, Nh, Us

• Demonstrate care for up to 245 students in every interaction and various capacities throughout their academic career from acceptance to graduation.• Help student acclimate to Online Education by providing new students with orientation calls, reviewing how to use Blackboard and setting short and long term goals.• Being accurate and being right when explaining academic and administrative policies, GPA, withdrawal/drop process, and grad requirements to students.• Track student progress and outcomes.• Assist with Course and Major selection and/or changes.• Establish cooperative and collaborative relationships with faculty, staff and other internal customers.• Ensure all student records are complete and maintained by utilizing Excel reports on a daily basis to monitor retention goals and to plan outreach communication.• Provide exceptional customer service by responding to emails and phone calls within 24 business hours throughout advising process.• Conduct review of students’ academic records each graduate term using Datatel and other resources.• Gather information to determine which students should be referred to sources of additional support and never giving up on a student who is putting in the effort to achieve his/her goals.• Use Excel reports on a daily basis to monitor retention goals and to plan outreach communication.• Use a weekly communication plan involving phone, email and face to face outreach in order to increase student persistence and connection to the University.

TEACHING EXPERIENCEACAD 1001 – First Year Experience (2 credits) Fall 2010-2012, Spring 2012 – Becker College• Create lesson plans for weekly classes.• Maintain attendance, participation and completed course work.• Create interactive classes to engage and educate students as they enter college life.• Advise Teaching Assistant.• Meet regularly with the First Year Experience Director.First Year Academic Advisor 2012-2013 – Becker College• Conducted a student interest survey to provide individualized mentoring for each of my 22 advisees.• Created presentation to educate first year students on the registration process.• Conducted one-on-one meetings with advisees to develop a 4-year academic plan.• Assisted students with the Spring and Fall course registration process.• Arranged bi-weekly meets with students placed on Academic Probation.

• Supervise 4-5 professional staff members including a Senior Resident Director, Resident Directors and Graduate Assistants.• Manage daily operations for the Leicester campus consisting of eight residence halls.• Oversee housing operations for the Leicester Campus housing 300 residents using Datatel Housing Operations Software.• Recruit, train, supervise and evaluate professional and student staff.• Manage Resident Assistant Selection Process including developing the application, coordinating the interview process and maintaining candidate files.• Administer and maintain programming budget for fifteen Resident Assistants.• Develop monthly in-service trainings for student staff.• Provide appropriate response to emergency situations in Senior Staff duty rotation.• Interact daily with all residential students and build rapport through meetings regarding grades, housing selection, maintenance concerns and being available for drop-in hours.• Manage social media for the Residence Life Department.• Work collaboratively with Academic Services, Facilities, Maintenance, Campus Police, Counseling Services, Career Services, Health Services, Campus Activities and Dining Services providing support to students.• Conduct educational meetings through a judicial process for students who violate policies.• Attend weekly Senior Staff Meetings.• Develop and facilitate Leadership Day training for student staff.• Manage administrative paperwork, Health and Safety inspections and the opening and closing of halls.

Lincoln, Ne, Us

Residence Director, University of Nebraska – Lincoln, Lincoln NE 2006-2010• Managed daily operations and occupancy of residential building housing 450 first and second year students.• Supervised nine Resident Assistants and one Assistant Residence Director.• Advisor for student government organization consisting of three buildings.• Conducted educational meetings through a judicial process for students who violated policies.• Worked collaboratively with Facilities, Maintenance, and Dining Services providing service to students.• Managed administrative paperwork, opening and closing of hall and daily housing operations.• Administered and maintained programming budget.• Provided appropriate response to emergency situations in complex and campus-wide duty rotation.• Actively participated in professional and student staff recruitment.• Participated in Microsoft Office training including Word, Excel, Access, Power Point and Publisher.• Participated in Americans with Disabilities Act Training.

• Supervised and helped train five Senior Conference Assistants and over forty Conference Assistants.• Confirmed and coordinated conferences, conference guest accommodations, and amenities.• Managed concierge services during high profile groups.• Complied bill statements for each conference group.• Created social programming and encouraged positive staff morale.• Provided clerical assistance when needed.

• Managed the daily operations of residential buildings housing up to 250 students.• Provided direct supervision to Resident Assistants.• Advised Black Student Alliance.• Supervised RA Committee for Residential Life State Conference 2004 and 2005.• Provided appropriate response to emergency situations in a campus-wide duty rotation.• Conducted educational meetings through a judicial process for students who violated policies.• Created social programming and encouraged positive staff morale.• Provided clerical assistance when needed.• Worked collaboratively with Campus Safety, Health Services, Campus Activities, Career Planning & Placement, Academic Services and Campus Ministry. • Responsible for administrative paperwork, Health and Safety insertions and the opening and closing of halls.• Participated in Microsoft office training.

Mba, Leadership

Ba, Communications