Chelsey Sexton Email & Phone Number

• Collaborated with team members to build highly scalable, reliable and cost effective solutions for clients• Utilized various AWS services to build and implement solutions for clients based on their needs• Engaged with colleagues to identify, troubleshoot, and debug complex problems • Contributed to ongoing development of internal projects and tools• Participated in delivery efforts using Agile and other work methodologies• Reviewed and audited internal dashboards to initiate accurate reporting• Facilitated the compliance of AWS best practices and Well Architected Framework• Owned various backend tasks to allow team to spear-head larger time-sensitive and critical initiatives• Created and refined teaching material for summer learning program and led weekly teaching meetings• Collaborated with colleagues on effort estimation for tasks

• Enhanced productivity by tracking and dispensing medication from inventory in an organized, efficient manner.• Administered an accurate recording of overstock medication returns by compiling the data onto the computer network to ensure proper reimbursement.• Established an organized system for expired, damaged, and recalled medications to streamline the disposal process in accordance with CVS’s policy and standards; damaged, expired, recalled medications are entered into the computer system to keep track of what medication is being sent to which return company. • Orchestrated exceptional customer support by addressing patient problems and questions while developing resolutions according to their individual needs; track coupons and discount cards to offer affordable medicine, and ensure prescribed medication is always in stock. • Transcribed and transfered written and electronic prescription requests into the computer system to ensure pharmacists had easy access to important medical information.• Reviewed medical information and prescriptions to verify that patient information was complete and accurate.• Handled the dispensing of claims to patient’s insurance companies and yielded great results in resolving rejections with both the company and the patient. • Streamlined efforts to fill prescription requests in a high-pressure work environment to guarantee they are completed in a safe and timely manner.

Greenfield, In

• Controlled and recorded the constant incoming flow of room sales, group sales and reservations.• Organized and directed most of the incoming revenue during work hours while keeping an accurate accounting of the information for senior management.• Utilized effective customer service strategies to cater to the individual needs of the guests either directly or over the phone.• Increased overall customer satisfaction by promoting a quick, efficient check-in and check-out for guests.• Ensured that both employees and guests remained compliant with safety and security standards; secure stairwells and doors, verify guest identification, and perform random floor checks.

Fishers, In

• Promoted a positive company image through positive customer service experiences with guests by helping them with their individual needs.• Optimized all front desk related jobs like inputting customer reservations into the computer system and customer communication through an effective work ethic and organizational structure.• Collaborated with housekeeping to ensure that customer needs were met and cleaning services functioned smoothly.• Tracked incoming room sales, group sales and reservations to help maintain a productive flow of guests in and out of the Inn.• Advanced preparation and maintenance of complimentary breakfast for guests.

Web Development

Non-Graduate, Chemistry