Chantel S. Email & Phone Number

United States

Michigan, United States

Grand Rapids, Michigan, United States

Build and foster positive, ongoing relationships with prospective clientsEducate and present products to prospective clientsIdentify new sales opportunities In collaboration with customer care teams, respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputationMaintains up-to-date awareness of company activities, industry trends and government regulationsNegotiate agreements and keep records of sales and… Show more Build and foster positive, ongoing relationships with prospective clientsEducate and present products to prospective clientsIdentify new sales opportunities In collaboration with customer care teams, respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputationMaintains up-to-date awareness of company activities, industry trends and government regulationsNegotiate agreements and keep records of sales and dataParticipate in the entire sales cycle from finding a client to securing a dealProvide professional after-sales support to enhance the customers’ dedication and retention Respond to and follow up on customer inquiries by telephone, email and personal visits, as directed, within our corporate standardsSupport other functions as assigned Show less

Greater Grand Rapids, Michigan Area

Interacting daily with team members, management and support staff to effectively manage day to day operations. Proactively seeking ways to enhance overall performance and quality objectives. Develop and training team members to help them become more knowledgeable about the business, products and services. Review errors with team members and involve department manager in corrective steps as needed. Monitoring agent calls using standard evaluation forms and providing feedback to the team… Show more Interacting daily with team members, management and support staff to effectively manage day to day operations. Proactively seeking ways to enhance overall performance and quality objectives. Develop and training team members to help them become more knowledgeable about the business, products and services. Review errors with team members and involve department manager in corrective steps as needed. Monitoring agent calls using standard evaluation forms and providing feedback to the team. Assisting with training of all new hire staff. Providing guidance and assistance to team members in multiple locations. Show less

Greater Grand Rapids, Michigan Area

Assisting licensed agents new to Medicare with training opportunities and sales support for Blue Cross Blue Shield of Michigan. Assisting BCBSM appointed agents with service inquiries, supply order requests, and in person consultation. Providing new agents with instruction for taking the required annual Medicare Certification training. Assisted agents with appointment through carriers such as BCBSM, LifeSecure, Assurity, and Geo Blue.

Grand Rapids Mi

Processing new business group enrollments, membership changes, STD/LTD claims requests, and providing product pricing to small groups on both the SBAM and Non-SBAM Dearborn National and previously Lincoln Financial plans. I also supported licensed agents with service inquiries for LifeSecure, Assurity, and Geo Blue products.

Chicago Il

• Keep records of Medicaid customer’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Refer unresolved customer grievances to designated departments for further… Show more • Keep records of Medicaid customer’s interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Refer unresolved customer grievances to designated departments for further investigation.• Check to ensure that appropriate changes were made to resolve customers' problems. Show less

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.• Monitor alarm systems to ensure that secure conditions are maintained.• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.• Record vital signs, such as temperature, blood pressure, pulse, or… Show more • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.• Monitor alarm systems to ensure that secure conditions are maintained.• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.• Provide information such as directions, visiting hours, or patient status information to visitors or callers. Show less

Chicago, Il

Assist Team manager with training all new hire agents.Increase department sales and customer product knowledge.Provide supervisor coverage on weekends for all departments.Take inbound calls from retail, business, online, and consumer lending customers.