Ciaran Ludden Qfa Email & Phone Number

County Dublin, Ireland

• Evaluate, process and underwrite complicated consumer financing adhering to company and central bank guidelines.• Communicate with various key stakeholders such as senior underwriters, management, valuers, solicitors and deeds. • Manage customer pipeline from initial touch point to drawdown stage with regular engagement with the customer throughout.

Dublin, County Dublin, Ireland

• After sales ceased in KBC in July 2022 I managed a customer transfer team of 13 people to support customers transferring to BOI as part of the KBC sale.• Provided feedback to the team, hosting team briefings and communications• Investigated complaints, Ops risks and breaches to help determine root causes, provided management with detail to improve overall processes. • Provided dedicated and personalized coaching to team members to help support each individual in performing their daily tasks to a high level.• Interdepartmental communication to help improve the quality of work and reduce risks/breaches within the team and department. • Created scripting and call guides to help improve the quality of each customer interaction which resulted in better customer service and less complaints.

Sandwith Street, Dublin 2

• Evaluated, processed and underwritten complicated consumer financing adhering to company and central bank guidelines.• Communicated with various key stakeholders such as senior underwriters, management, valuers, solicitors and deeds. • Actively managed my customer pipeline from initial touch point up to loan offer stage with regular engagement with the customer throughout. • Experience in managing CPC timelines, ensuring each application was within CPC timelines and ensured applications presented to senior underwriting were of high quality, therefore resulting in a small number of reworks and minimal customer delays. • Involved in assessing non-standard mortgage applications such as partial release of land/security and transfer of equity requests.• Supported management when my line manager is on annual leave, involved allocating work and acting as a point of contact when slotting into this role.

County Dublin, Ireland

• Involved in implementing new pipeline management processes which helped to improve efficiency of mortgage drawdown process.• Communicated with various key stakeholders such as underwriters, valuers and solicitors in order to facilitate the drawdown process.• Managed the customer loan offer pipeline and helped progress clients from loan offer to drawdown• Pursued and collected outstanding documents ensuring any loan offer conditions were satisfied before the customer could advance to drawdown.• Developed numerous email templates and processes which were used for customer follow up campaigns.

County Dublin, Ireland

• Opened current and deposit accounts over the phone. Identified other customer needs and highlighted suitable products to identify these needs such as Overdrafts, Loans, Credit Cards, Income Protection and Investments.• Involved in setting up investment and life assurance meetings for the the financial planning advisors.• Surpassed weekly sales targets whilst ensuring the customer received a product suited and tailored to their own personal needs.• Followed up on customer applications and queries to ensure that they are being dealt with efficiently and promptly.• Responded to queries by phone and email efficiently ensuring a high quality of customer service.

County Dublin, Ireland

• Provided full sales and administration support to the business development function including the preparation and management of action logs, quotes, RFP’s, business development updates and website statistics.• Managed all sales and marketing collateral including sales literature, promotional items, web-sites, sample materials etc. to a high level of professionalism and suitable for international markets.• Helped build strong working relationships with clients and prospects and contribute to company initiatives to continuously enhance service levels.

Dublin, Ireland

• Involved in the production of financial reports containing annual and semi-annual data supplied by third party clients such as State Street.• Dealt with client queries on a daily basis by email and phone.• Worked to tight deadlines on several projects in parallel.• Proofread translated fund documentation, financial reports and participation in end-of-month filing processes.• Identified opportunities for efficiencies and process improvement initiatives.

Dublin

• Built strong and lasting relationships with customers through excellent customer service.• As a member of the sales team I confidently identified customer needs, recommended appropriate products and services leading to new sales generation.• Proactively generated leads for senior advisors where further consultation on banking products was required.• Managed and lead the onsite student campaigns for 4 Lucan schools to promote Bank of Ireland and encourage students to open a Bank of Ireland current account. • Bank of Ireland’s “Dublin Welcome Adviser of the year 2015”.

Galway, Ireland

• Account Manager for 10+ key accounts.• Developed and maintained relationship with current and potential clients.• Generated progress and sales reports for senior leadership in a timely manner.• Generated and executed marketing campaigns across social media platforms.• Worked with in-house designers to produce materials of visual impact and within brand guidelines and scripting of press releases.• Supported testing of the company’s Apps and Websites.• Maintained customer records on company’s in house database.Achievements:• Represented the company at trade shows nationwide.• Involved in setting up a company Facebook page which now has almost 1800 followers.• Executed monthly direct and indirect marketing campaigns.

San Francisco

Duties/Responsibilities: ● Set up company meetings and maintained the company’s online social media platforms.● Managed and evaluated company email marketing campaigns.● Organised the delivery of equipment and raw materials to various job sites.● Dealt with inbound and outbound phone calls.Achievements:● Gained international experience, dealing with many different cultures.● Enhanced SEO and Google AdWords skills through completing a course outside of work.

Galway

Duties/Responsibilities: ● Developed a rapport with customers and built strong working relationships.● Assisted with campaign building, press releases & promotional copy production.● Updated and maintained the company website and managed direct marketing campaigns.Achievements:● Achieved record company sales at various trade shows nationwide.● Oversaw the planning and coordinating of the company’s 50 year celebratory event.● Increased company sales in my division by 20%.● Doubled the number of Facebook followers in a short period of time.● Designed a 96 page art catalogue which was distributed to over 6,000 clients nationwide.

Tuam Road Galway

Duties/Responsibilities: ● Identified new sales prospects, delivering detailed sales proposals and closing deals.● Introduced the company to new clients.● Planed and prioritised personal sales activities towards achieving agreed sales targets.● Helped train up new staff members.Achievements:● Achieved the highest sales in the business development division on numerous occasions.● Convinced many people to switch their provider where previous salespeople had failed to.

Galway

● Filled in as manager when general manager was unavailable.● Established and fostered business relationships. ● Revised and monitored showroom layout.● Liaised with customers and dealt with queries.● Handled a large amount of financial transactions and cash reconciliation's.● Maintained adequate stock level's.

Qfa: Qualified Financial Advisor, Financial Planning And Services, 2.1

The qualification enables me to give financial advice to customers in relation to a wide range of lending and investments products. Core.

Higher Diploma, Fintech, 2.1

This course provided me with the latest knowledge and competencies at the intersection of finance and technology; the rapidly evolving.

Master Of Science (Msc), Strategic Marketing

Sept 2011-Aug 2012: National University of Ireland, Galway. M.Sc. (Hons) Strategic Marketing. I achived an overall grade of 65% (2.1.

Bachelor Of Commerce (B.Com.), Marketing, Second Class Honours Grade 2

From 2008-2011 I studied Commerce in NUI Galway, through carrying out this course I got an insight into the various aspects of business.