Christopher M. Email & Phone Number

Boston, Massachusetts, Us

- Fostered and maintained strong, long-term relationships with district educational leaders across four states to enhance customer satisfaction, and retention- Developed and executed account plans using research and relationship-building to tailor solutions, consistently meeting or exceeding sales targets- Managed intricate deals by aligning decision-makers, products, and funding sources, acting as a trusted advisor to close complex deals- Maintained precise SFDC data for territory management, accurate forecasting, and tracked sales performance using key performance indicators (KPIs)- Continuously monitored industry trends, competitors, and market conditions, staying up-to-date on product knowledge to effectively communicate value propositions- Collaborated effectively with internal teams to ensure seamless customer experiences and gathered customer feedback to inform product development and improvements

Austin, Texas, Us

- Track & facilitate academic growth and positive social/emotional development of around 500 students- Provide individual & group guidance to students & parents on course selection, graduation requirements, vocational opportunities, college admissions, and personal matters- Communicate with all stakeholders using various channels regarding student academic progress, social/emotional issues, conflict mediation, and other topics as deemed necessary- ACT & SAT (2016 - 2018) testing center supervisor responsible for hiring & training staff who will oversee & administer collegiate entrance exams for close to 200 students each testing date

Austin, Texas, Us

- Developed engaging instruction, activities, & presentations focused on improving skills with grammar, writing, reading, & rhetoric- Promoted educational development & course objectives through a personally designed curriculum created to verbally and visually engage a diverse, learner-centered audience, including students categorized as English language learners, special education, economically disadvantaged, & gifted/talented

San Francisco, California, Us

-Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for an SDR role in SaaS-Rigorously trained (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals.-EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization-SDR workflow: a consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, mid-market, and enterprise accounts

San Mateo, California, Us

- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending a webinar- Collaborated and competed within an SDR team setting- Built and refined call scripts; designed email campaigns; created prospecting videos- Engaged actively in weekly performance reviews and coaching in a team setting with the manager

Cupertino, California, Us

- Utilized available tech stack tools to identify and effectively resolve app developer/content provider support requests- Resolved a large volume of technical issues daily through active listening, probing questions, in-depth research, root cause analysis, and concise communication- Collaborated closely with upper-tier support and escalation teams to ensure app developer/content provider problems were identified, analyzed, and correctly resolved while meeting high expectations for customer satisfaction and internal procedures- Wrote efficient email communications about complex, technical concepts to a globally diverse audience with unique individual needs- Made purposeful recommendations for content upgrades & website edits to publically facing technical information

— Helped peers generate music news and coverage ideas— Wrote engaging content that I would later copyedit and publish on Wordpress— Networked with music industry professionals— Used SEO optimization to increase readership and site views — Photographed and edited photo taken during performances at various venues around Austin

El Paso, Texas, Us

— Planned & implemented campus‐wide literacy improvement plan for two years as committee co‐chair— Facilitated English department team meetings as grade-level instructional lead— Developed curriculum to teach skills as part of a grade-level team with other Engl— Designed authentic assessment tools — Provided personalized constructive feedback to help students master writing skills and verbal communication — Developed and facilitated professional development sessions that included teaching writing, fostering positive relationships, and classroom management techniques— Two‐year finalist for campus teacher of the year

Us

— Processed inbound calls, identified customer problems, and developed solutions— Took ownership of customer issues and delivered win-win solutions— Restored customer confidence while ensuring proper protocols were followed — Diffused difficult emotions and maintained focus on positive interactions and clear communication— Promoted to subject matter expert in six months which allowed me to work on conflict resolution with customer escalations

Planning and implementing social and educational enrichment for elementary-aged students were important components of the position. I also supervised and assisted tutors to ensure goals were being met. The primary function of the program was to develop academic and social skills through a rewarding and enriching environment. As a substitute teacher at the school, I was responsible for implementing daily classroom objectives and helping students succeed while managing classroom behavior.

As a copyeditor I was responsible for checking printed copy before publication. I had to correct spelling and grammar, rewrite copy for clarity, and ensure all AP style formatting standards were being met. While working at The Daily Mississippian I was promoted to News Layout Designer and my responsibilities included designing the news section for reader appeal using Quark and Adobe InDesign.

Master Of Education (M.Ed.), Instructional Specialist

Bachelor Of Arts - Ba, English Language And Literature/Letters