Francisco D. Email & Phone Number

• Lead Developer (API/scripting) for txphl LLC. Developed scripts using eBay, HipStamp and delCampe API to quickly create, update, remove product listings.• Nov 2019-Present: Escalation Consultant/Veritas and Solaris escalation contact for Unix contractor at *GOVT AGENCY*• July 2017-May 2019: Lead Cluster and Solaris sysadmin at *GOVT AGENCY*. Held public-trust clearance, developed automation, supported all clusters in a Solaris 10/11 and Linux environment. Addressed vulnerabilities as mandated by Congress.• Sep 2020-Present: Linux/Solaris Sysadmin at Oxy. Solaris Decommission/Migration.• Feb 2022-Present: Veritas Consultant at CSAA. Upgrade InfoScale clusters and remediate log4j vulnerability on same. Retained for escalations.

Stamps for collectors: txphl.com and hiplatelics.comSpecialized in French Colonies and Germany (Berlin/DDR/BRD.) Appraisals, consignments and estate purchases. Online store automation (HipStamp, delCampe and eBay API), setup and consulting. Currently manage $250K in yearly sales and millions in inventory.

New York, Ny, Us

Within only a few months of becoming the SA manager of the Rates team, took charge of standardization, organization, onboarding, and leadership of a team of Sr Systems Administrators.Held 3 positions: Manager with 12 reports in Rates, Lead with 6 reports for FICC, and Shift Lead with 3 reports for Core Services (supporting many LOBs.)Known for excellent organizational skills, mentoring, ability to build consensus, and clearly communicate with peers and Management. Quickly became recognized as a technical and people leader.Drove all level incidents (P1/P2, BAU) to completion, taking charge of troubleshooting, rallying resources, and delivering prompt resolutions.Supported Prod, DR, UAT, QA and Dev environments.Majority of issues were on Application servers, as Infra systems were managed by a separate team. Single-handedly developed the team's Knowledge Management System (CoreKB) and created more than 300 documents, including Symptoms and Resolution, Troubleshooting, HowTo and Process pages.Efficiently handled BAU queue, reducing pending tickets to 0 daily. Proactively addressed issues identified by our monitoring system.Highest-level of customer satisfaction in the team, effectively addressing tickets varying from the mundane to the very complex.

Sydney, Nsw, Au

Provide detailed root-cause analysis of all Infrastructure and Application server escalations.Support approximately 90 VCS clusters ranging from 5.0 to 6.0, using a variety of enterprise, bundled and custom agents.Develop and maintain version-controlled repository of monitoring and automation scripts.Update RHEL and Solaris infrastructure packages/RPMs.Troubleshoot and resolve LDAP, sendmail, DNS, sudo, Patrol, and other key infrastructure issues.Recognized Veritas SF/HA SME, involved in the standardization and upgrade of all existing clusters.Develop standard-operating procedures for the resolution of all issues logged on our Remedy system.Create and resolve Proactive problem tickets created to address recurring issues, potential fleet-wide problems and risks, and monitoring infrastructure deficiencies or inadequacies.Develop, update and migrate procedures, process and work instructions from Wiki-based to SharePoint-based Knowledge Management System.Handle L3 queue, and provide assistance to L2 engineers in India and Philippines on a daily basis.Work closely with account and development team on issues high-visibility issues affecting ProductionProvide quality escalations to vendors (Oracle, RedHat and Symantec.)Review daily resolved issues, and closely track KPIs.Provide TOIs and mentoring to all team members.Developed and provided a training initiative to 21 offshore-based systems administrators on the following topics: Basic/Advanced Solaris and RHEL, Basic/Advanced Shell Scripting, Troubleshooting, Basic/Advanced VxVM and VCS.

Reston, Va, Us

Contracted to BP, in charge of designing, installing, implementing and supporting two Veritas Storage Foundation HA Oracle-based clusters for the Petrotechnical IT&S division. Documented installation, and provided TOI to permanent systems administrators.Responsible for documenting environment using MediaWiki – compiled, installed and configured from scratch.Compiled, installed, configured, supported, and wrote documentation for Xymon (formerly Hobbit) to replace Big Brother as the monitoring system.Implemented syslog-ng on a subset of Solaris/RHEL systems, also compiled, installed, and configured from scratch.

Tulsa, Oklahoma, Us

Part of a team of Unix Administrators responsible for Solaris and Debian systems in an Oracle and NetApp environmentResponsibilities include patching, maintaining CVS repository, creating Debian Linux packages, managing DNS and DHCP, and configuring and maintaining load balancers and Cisco 3750 switches.Migrated Solaris systems to VMWare-based Debian boxes.Responsible for documenting environment using MediaWiki.

San Jose, California, Us

Subject Matter Expert and Resident Engineer at Wachovia Bank headquarters in Charlotte. Helped the customer develop standards for installation, upgrade and deployment on AIX, SuSE/RedHat Linux, HP/UX and Solaris.Provided backline-quality onsite and remote support for HA-related issues.SME in Veritas Cluster Server (VCS), Veritas Volume Manager (VxVM), and Veritas File System (VxFS.)Interacted with Symantec Business Critical Account team when necessary to work on escalation and complex issues.Worked with remote colleagues in troubleshooting existing systems as well as deploying new systems per developed standards.

San Jose, California, Us

Lead knowledge management engineer. Published original documents, and edited and approved TechNotes, formerly found under http://seer.veritas.com. Certified as KCS (Knowledge Management Engineer.)Interfaced with Escalation Managers, Sr. Product Technical Support Managers, and customers.Second-highest level of support, prior to escalating to developers (Backline Engineer.) Responsible for troubleshooting complex issues and providing fixes on a variety of platforms and operating systems, including Solaris, AIX, HP/UX and Linux (RHEL/SuSE.)When necessary, filed bugs with Engineering, and worked in conjunction with developers to provided timely patches and fixes.Used Veritas Explorer, Sun Explorer, Solaris CAT, adb and mdb to analyze coredumps generated by Sun systems.Provided face-to-face, as well as remote support (using WebEx). Provided excellent Spanish support to Mexico and South American customers. Was the highest-level engineer familiar with local language and customs, and served as interface to other Support and Engineering organizations.Supported VCS, VxFS, VxVM in a several platforms While troubleshooting and replicating customer environments (by setting up LPARs, LDOMs, zones and VMs.)Used all native OS tools for monitoring and performance troubleshooting.Familiar with Veritas Storage Foundation source code.

Amsterdam, Nl

Held a variety of lead positions in the Systems and OpenSystems groups. As Principal (Lead) Systems Administrator supported TexasOnline and ePay environment for State of Texas and OneGov projects, which supported most of the State’s online presence. Part of leadership role included mentoring and evaluating Jr. and Sr. Systems Administrators. In charge of driving escalations to local Sr. Management and interfacing with State of Texas DIR during critical outages, and when planning weekly Maintenance Windows.Provided input in architecture and re-design decisions, as well as designed standards and drafted support documentation and runbooks.Supported VCS, VxVM and VxFS environment, as well as provided troubleshooting and support in a WebLogic-based application infrastructure using an Oracle backend.

Austin, Texas, Us

Administered and supported 2 4-way E25K SunCluster/VxVM clusters, at the time the largest Oracle Financials installation in the world.Performed break/fix roles, on Production, as well as Test and QA environments. Led System Performance team, including standards development and architecture re-design.

Palo Alto, Ca, Us

As Principal (Lead) CSSE, was also responsible for Cluster TRB (Technical Review Board) in charge of evaluating engineers' skills considering a promotion. Also responsible for Knowledge Initiative, developing, identifying and writing new technical documentation (SunSolve InfoDocs, SRDBs and FAQs.) Technical reviewer in several technology areas, charged with verifying accuracy of submitted documents. Other Lead responsibilities included mentoring and providing TOIs on a variety of topics to customers, junior engineers and colleagues around the world. Highest-level engineer in the region.As Corporate Sun Systems Engineer (CSSE), provided highest-level of support within the Product Technical Support (PTS) organization, specializing in SunCluster and VxVM problems. Responsible for working local and remote escalations routed through local SSEs and Regional SSEs and provided solutions and root-cause analysis. Served as lead for local and regional SSEs during said escalations, and interfaced with customer and engineering to provided prompt and accurate resolutions.Responsible for reporting bugs and providing possible solutions to PDE (Product Development and Engineering).Windows integration/virtualization in the Solaris environment; NFS testing; Samba integration with AD authentication on Windows.Consistently provided quality support to Fortune 100 companies during critical escalations involving high-end and mid-range servers, SunCluster 3.0 and 3.1 and Veritas Volume Manager (VxVM) and File System (VxFS), integrated with EMC Symmetrix/DMX and Sun storage in a SAN environment.Worked in complex multi-vendor installations and managed customer expectations and on-site technical team. Other positions included Corporate Systems Support Engineer (CSSE - highest level of support in Service organization), PTSE (Product Technical Support Engineer) and PSE (Preemptive Services Engineer.) Intimate knowledge of Solaris and SunCluster source code and internals

Palo Alto, Ca, Us

As master consultant and onsite representative for several accounts, provided key technical support on a variety of issues, including design, installation, documentation and standardization of Solaris servers and clients, system fault and core dump analysis, knowledge transfer, and critical server monitoring.Developed critical patching strategies for key production systems. Implemented KMS to provide staff with the resources needed to adequately support the user community. KMS contained the latest patches, security advisories, troubleshooting hints, online documentation and links to Sun resources on the Internet.Primary support contact on key Sun reference accounts.Key Engagements:• BFI (Browning Ferris): provided E10K support, developed NIS/automounter standards, evaluated NIS+.• Motorola: onsite support of the Iridium project. Uploaded code/firmware to space vehicles (SVs), and provided support to engineering.• Coral Energy: supported SunCluster E10K systems. Wrote VxVM shell scripts to automatically migrate data from Sun to EMC storage. Monitored system performance and availability.• State Street Bank: supported 4-way SunCluster E10K environment, wrote systems operations runbook.• IBM Global Services: installed over 30 Oracle Parallel Server (OPS) SunClusters on a variety of mid-range and enterprise-level systems for key customers such as Victoria’s Secret, GMAC, Saturn, NAPA, and Discover. Provided operations runbooks for all implementations.• VISA/Globeset: installed several SunCluster-based systems, and mentored Jr. and Sr. systems administrators.• Sun: developed SunCluster high-availability agents supporting custom software that provided storage replication, and basic process monitoring.• AmGen: designed and installed SunCluster-based systems, and provided administration and mentoring, as well as documentation.• Cardio Pacemakers International: designed and installed SunCluster-based systems, and provided administration, support, documentation

SunOS/Solaris systems administration, backups, sendmail, NIS, NFS, infrastructure, scripting.

Us

Lead Systems Administrator in charge of 50+ Sun servers and 30+ Windows systems.Administered and managed DNS domain in a NIS environment, as well as sendmail. Responsible for developing, and implementing patching strategy.Developed customized scripts for autobuild of software in an RCS environment.

Armonk, New York, Ny, Us

Produced and tested software in the area of DCE Security. Key implementations included implementation of GSSAPI for DCE, using original code developed in C. Provided bug fixes to existing software codebase, and worked in a regression testing in a lab setting using AIX and OS/2, testing custom builds of all DCE software.Familiar with CMVC (Revision Control Software.)