Christopher Lutz, Mba Email & Phone Number

Keene, New Hampshire

Allocate technical resources to respond promptly to customer service requests, while giving consideration to call severity and priority, customer segmentation, and technician qualifications and availability.Maintain a current and accurate planning board in SAP to optimize resource efficiency, availability and customer responsiveness. Coordinate and communicate technical service commitments and commercial details to customers.Prepare and send quotations for services to customers, including commercial terms and conditions.Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.Determine service stock availability and process shipments of service parts.Communicating with the customer what is required prior to technicians visit on Preventative Maintenance service visits (consumables required, Equipment to be readily available).Service single point of contact for a defined geographical territory for work flow compliance, customer satisfaction and problem resolution.

Keene, New Hampshire, United States

Nashua, Nh

Nashua, Nh

• Store is ranked #3 in sales in New England (23 stores)• Attachment sales ranked #1 in Region (103 stores)• Operational and sales oversight of the commercial and retail departments• Management of P&L for these departments• Reasonable for all HR functions within the store environment

Keene, New Hampshire

Provided sales and sales support by developing and generating new business within the small and medium business marketplace for HP server and storage appliancesProduction of over 10MM in sales and over 1MM in profit per year by continually focusing on new trends and developments within the IT industryTracked, drove and promoted regional sales and marketing initiatives in order to determine results and improve programs for future usageAssisted 70+ account managers to increase their business within targeted product lines by engaging in the sales process from prospecting to closureSharpest Pencil Award (Forecasting Accuracy) and Networking Elite Club Member

Woodstock, Ga

Drive incremental business within named account listPrimary focus on selling day one contracts and other services productsWork with hardware team to provide full solution

Woodstock, Ga

Conducted on site meetings to discuss services offeringsCollaborate with inside and outside sales teams to determine overall account strategyQuota Attainment – 106%

Alpharetta, Ga

Proactive cold-calling and prospecting to generate new businessCreated sales opportunities for the HP servers and storage devicesConducted sales in conjunction with a local and national channel partnersQuota Attainment FY10 – 123%, FY09 – 111%, STAR Performer Award

Timonium, Md

Bs, Geography And Environmental Planning

Activities and Societies: Alpha Kappa Psi

International Mba, Operations And Supply Chain Management