Caitlin Valerio Email & Phone Number

-Managed the program’s contract deliverables, file management structure, and knowledge management, enablingleaders to focus on client engagement and business development activities.-Advised staff in the development and transformation of an industry-specific operating model and processimprovement plan facilitating the successful completion of a previously rejected deliverable.-Oversaw operations for a sales team of 8 members, using data to evaluate, interpret, and analyze necessary changes while carrying out implementation.-Optimized a CRM Platform as head admin overseeing all reporting, workflows, contracts, integrations, campaigns, and user access across all departments and reducing manual entry by over 80%.-Worked cross-functionally with various teams to create a customer journey optimization plan which increased customer satisfaction by 15%.-Partnered with marketing to design and implement an automated lead nurturing process, resulting in a 45% increase in leads entering the sales pipeline.-Standardized dashboards, workflows, and spreadsheets across the company which has resulted in a 20% increase in efficiency, including employee onboarding and training-Launched campaigns for both inbound and outbound sales efforts while building new data collection systems in order to track more granular timelines, trends in competition, and incumbent solutions of our prospects.-Executed operations, research, and conducted data analysis of figures totaling over $500,000 per month, resulting in generating $9k in sales in a 48 hour period and $600,000 in business during a 3 month time frame based on data analytics.-Acted as technical point of contact for multiple platforms and a variety of projects (Oversaw a $40k+ SalesForce integration project, Created over 20 educational modules and instructed over 100+ students, Overseeing a $50k+ HubSpot integration project, Creating SOPs and trackable systems to analyze data).

-Coordinated and led Problem Solving Meetings, resulting in increased collaboration among teachers and administrators to support student success. -Conducted trainings for 100+ teachers on instructional techniques and practices, resulting in improved student outcomes by over 65%-Mentored new and experienced teachers on best practices for instruction and classroom management, resulting in a decrease in student academic and behavior incidents 15%.-Analyzed data from multiple sources to identify areas of need and implemented interventions with fidelity, resulting in an increase in student mastery by 37%.-Coordinated the implementation of a blended learning model for 100% of students, resulting in an increase in student achievement by 90%.-Trained and coached 50 teachers on the use of data to inform instruction, resulting in an increase in student engagement by 5%.-Supervised the development and implementation of an online course Learning Management System (LMS) for a school district with over 750 students. -Created and edited course materials for multiple courses to be implemented into the LMS system and developed a system for tracking the progress of each student in each course.-Developed and implemented curriculum for a district-wide professional development program on multi-tiered systems of support, impacting over 1,000 educators, to include student diversity and inclusion.-Blended learning opportunities by incorporating technology and personalization into the professional development program resulting in increased engagement from participants by over 15%.-Monitored over 150 students identified in needing higher level interventions and tracked data through Tableau, resulting in a 5% increase of passing rates on state assessments.-Led professional development sessions for staff on data-driven instruction, which resulted in teachers feeling more confident using data to inform their instruction.

Supervising 30+ athletes at events, practices, games and competitions. Accounting for individual accounts as well as the programs general account.

Answering emergent 911 calls and providing proper police, fire and medical instructions. Answering citizens non emergent questions, calls and issues.

Master'S Degree, Curriculum And Instruction, 4.0

Bachelor Of Arts - Ba, History, 3.4