Cary Willcox Email & Phone Number

Steinhatchee, Florida, United States

Powder Springs, Georgia, United States

Atlanta, Georgia, United States

Charlotte, North Carolina Area

Dallas/Fort Worth, Tx

•Effectively perform and lead role as a senior in the store. Accountable for all store sales and operations with the store environment. •Create an environment that inspires employee passion and enthusiasm and engaging customer experience for over 100 associates. •Lead training and development through technology, projects, and sales results through a solid positive coaching process. •Strategic planner and excellent team relationships. •Effective learning environment that will development oneself into an effective store leader.

• Full responsibility and accountability for the overall profitability of a district in the company with 7 locations with annual sales revenue in excess of $160 million. • Managing and developing 35 managers, supervisors and 290 associates through a re-building process with CompUSA. Responsible for driving gross profits through core product sales revenue as well as sales of services and solutions. • Establishing new goals, monitoring financial performance through score cards, great customer satisfaction, checklists, weekly sales performance reviews and store visits to achieve consistent upward growth. • Have moved this district from the bottom quartile in the company to the second best territory in the company to date. Continue building through great talent, building a team culture through positive management practices and accountability. • 2009 District Manager of the year award with CompUSA only 6 months.

• Train and support for Region, District Managers• Passionately trained Store managers, Sales and Operations managers in the Northeast and Mid-Atlantic areas.• Oversaw and was part of new development team to re-create a new vision for training materials in sales and operations in the field for new 09’ year

• As Territory District manager, grand opened 16 of 50 new concept stores called "the City".• Consistently ranked the top 5% District in Sales and operations performance in the company with our new concept store for the past year. • Drove store operations of thirteen, new concept stores in a seven state territory including support in two locations in Puerto Rico. • Established a successful operations program in the two Puerto Rico locations through hands on development training with the District, Store and Operations managers • Regualarly exceeded customer satisfaction survey goals in the company (Ranked 1st quartile consistantly past two quarters). • Leadership of 550 associates, produced revenue of over $120 million, and controlled inventory in excess of $20 million. Focused on management leadership training, store staffing budgets, payroll/hours management, shrink control, distressed inventory reduction, return to vendor compliance, expense reduction, and store project management.• Reduced shrink to* .09% by establishing daily operations rhythms and accountability for the stores. Successfully cut store non-payroll expenses in half over a four month* period.Saved the company over $160,000 by identifying and correcting* vendor miss-shipments• Monitored associate and management performance for quality and consistency.

• Headed development work in two multi-store test markets.• Managed tests exploring in-store cooperation with an external company.• Measured results through surveys, metrics, management and customer feedback. • Coordinated the introduction of a new product line in the test markets.

• Headed development work in multi-store test market in South Florida. • Directed the testing of a new in-home concept. • Monitored quality of service through multi-channel support. • Piloted other home installation concepts and made recommendations to company executives.

• Effectively performed in the roles of sales manager, operations manager, and store director. • Provided superior customer service ( 1st quartile 10 of 12 months running)• Hired, scheduled, trained and developed 60+ commissioned and hourly associates. • Maintained store P&L, inventory control, and asset protection. • Successfully managed stores to exceed sales goals, consistent 1st quartile performer running stores from $10MM to $30MM run rates.• Grand Opened two stores in South Florida

• Promoted from Associate of Student Activities to Resident Director then to Operations Manager. • Directed campus book buying, selling and distribution. • Managed the campus store and the campus mailing/copying distribution facility.

• Managed staff of assistant managers and 40 associates. • Consistently delivered great customer service.• Hired and trained entry level assistant managers.• Managed all accounting procedures, cash flow, budgeting, inventory control and scheduling.• Opened and managed a new franchise store: hired staff, set up operations, and trained personnel.

• Promoted from Assistant Store Manager to Store Manager.• Transferred to Burger King corporate offices in Florida.