Clyde K Mitchell Email and Phone Number

2013-Present, Customer Service Center (CSC) Manager, State of Georgia: Department of Driver Services, Newnan Georgia• Monitor and guide employee performance. • Participate in employee discipline and provide formal performance planning and evaluation. • Prepare operational and accounting reports for the Newnan CSC and use these reports to monitor and improve efficiency in operating the center. • Ensure a high level of customer service • Interview, hire, coach, train, as well as present a timely resolution for customer issues. • Maintain a thorough working knowledge of the policy initiatives and laws promulgated by the state legislature.• Manage customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. • Utilize strong critical thinking skills when working strategically with internal and external stakeholders. • Train Managers and Assistant Managers in Operations when needed.

• Founded security business and lead a team of security officers. • Developed strategic plans to advance the company's mission and objectives. • Oversaw company operations to insure production efficiency, quality, and impeccable service. • Evaluated employee performance. • Promoted the company through written articles and personal appearances at conferences, on radio and TV. • Fulfilled business development plans.• Maintained contracts with clients from 15 business establishments.

• Founded mortgage business and led a team of high-performance loan officers. • Managed all facets of operations including marketing, loan origination, loan processing, closing, quality control, audit compliance, human resources, budgeting, and financial planning. • Recruited and trained personnel to meet all mandated stated, and federal guidelines. • Created marketing strategies utilizing multimedia routes. • Networked with a broad range of external customers. • Authored lessons and led monthly training sessions, including broker education and product knowledge seminars, sales strategy and training.• Originated $2 million dollars in loans annually on a consistent basis.

1994-1999, Business Administrator/Manager• Hired employees, negotiated wages and salaries, maintained facility, completed performance evaluations.• Established original monthly and annual budgets. • Monitored all budget requirements pertaining to purchasing and contracts. • Developed, implemented and managed accounting and control system for Student Health Services. • Led strategic planning committee for the construction of new health facility.• Wrote operational plan & renovated existing health facility to become the 1996 Olympic Hospital.• Held monthly budget review sessions with department heads.• Wrote renovation plans and oversaw renovations of the Student Health Center as it was being transitioned into the 1996 Olympics Hospital. • Wrote and implemented operational plans for the 1996 Olympics Hospital.1993-1994 Acting Administrative Director, Student Health Center• Directed and managed the renovation and completion of the Student Health Facility. • Evaluated, analyzed, and reorganized the financial position and daily operation of Student Health Services. • Reorganized the administration and operations of Student Health Services.• Instituted effective accounting and purchasing control measures.• Started analysis and planning for converting the Student Health Center into the hospital that was used for the 1996 Olympic Games. 1988-1994, Associate Director & Acting Director, Bookstore/Student Health Center• Fulfilled dual positions as Associate Director of the Georgia Tech Bookstore and Acting Administrative Director of the Student Health Center (1993- 1994)• Managed a $23 million budget and led 60 employees. • Renegotiated and maintained contracts with vendors for improved profitability for bookstore.• Wrote strategic operational business plan which resulted in total reorganization of bookstore.• Researched and purchased new Point-of-Sales system (POS) resulting in better financial & inventory controls.

• Managed 3 branches with a total deposit base of $297 million dollars. • Led a team of 31 employees including Assistant Vice-Presidents and Branch Managers. • Oversaw all facets of branch operations.• Oversaw product volumes for secured loans, unsecured loans, checking accounts, and savings accounts.