Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersEvaluates the efficiency and productivity of team members in creating positive customer experiencesIf necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the center ensuring a clean and professional environmentEstablishes and manages a process for customer flow in the center to improve service experience ensuring customers needs are met quickly and quality products are deliveredProvides training and development of team members on assigned shifts by monitoring goals and providing feedbackInterviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team membersCoaches, counsels and provides feedback to team members on their performance and to ensure adherance to company policies and standardsMaintains communication with the lead production coordinator and/or production team to ensure deadlines are met and quality checks are being performedOversees shipping related services and activities Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiativesComplies with and enforces FedEx Office established policies and procedures and maintains an environment of controlsAssists center manager in review and transmission of payroll and daily close out of POSPerforms all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

Interview, Hire, and Training of new associates.Ordering and budgeting of supplies and uniforms.HR paperwork overview and legal paperwork for all store associates.Overseeing and enforcing all Cash and Check acceptance in the store.Creating and maintaining an effective schedule for front end staff.Handling customer complaints and concerns.Supervising the store at night when the Store Director was unavailable.Receiving deliveries, building sales displays.