Clyde Thomas Email & Phone Number

Blackwall, Tas, Au

Australia

PCA Customer care Banking specialist, Tier 2 personal advice accredited service and support for consumer and business premium customersEnsuring clients have the right financial products to suit their needs.Supporting outstanding customer service outcomeLiaise with home finance managers within Westpac for clients and staff members Liaise with relationship managersLoad and resolve complaints at first point of call

Australia

After digital secondment

Launceston, Tasmania, Australia

The Role involved the daily usage of the Adaptive Authenticating security system to detect breaches and cyber security activity through digital channel’s My Responsibility includedWorking the intel provided by the Adaptive Authentication security system to determine if a customer was at risk and the triage appropriately and liaise with our internal Risk & Fraud partners to ensure processes were in place, so all investigations and intel could be managed effectively and… Show more The Role involved the daily usage of the Adaptive Authenticating security system to detect breaches and cyber security activity through digital channel’s My Responsibility includedWorking the intel provided by the Adaptive Authentication security system to determine if a customer was at risk and the triage appropriately and liaise with our internal Risk & Fraud partners to ensure processes were in place, so all investigations and intel could be managed effectively and efficiently. Show less

(SME) Subject Matter Expert- occasionally Help customers transition over to new online banking system platform for Business customer & Personal customer Provide online support while system upgradesTrouble shoot and triage to IT team to investigate Complaints resolution Identify what customers needs are, problem solve customers enquiries Liaise with branch