Clyde Walker Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, La, Us

• Provide desktop administrative support via Manage Engine (Desktop Central) by managing Workstation Windows Patching, Software installation/management, Security and Application Control Policies• Ensure all workstations are properly secured and maintained via Malware protection using Cisco AMP for Endpoints.• Manage all software throughout the environment to ensure its approved and secured.• Managing Zoom Client and Zoom PC updates• Manage devices in Azure AD and Microsoft Intune• Manage and securing Windows VM’s and Servers• Manage iPads in MobileIron by deploying apps, policies, and configurations.• Manage and investigate email activity through Proofpoint Trap.• Manage Microsoft Exchange Admin by ensuring all user mailboxes are properly licensed and maintaining Shared and Resource mailboxes.• Manage Windows Group Policy along with Active Directory• Build configurations via Group Policy or Manage Engine (Desktop Central) for workstations

Baton Rouge, La, Us

• Provide customer support, service, and technical support to enable installation, maintenance, education, implementation, and documentation of a variety of software and hardware technologies• Configure and stage 400 iPads using MobileIron• Create shared and personal Exchange email accounts for internal employees• Create user accounts and security groups in Active Directory• Create user voicemails and phone systems via Cisco Unity

Baton Rouge, La, Us

• Resolve incoming client and personnel IT queries remotely via email and phone, or at the office.• Prioritize and resolve IT concerns and escalate serious issues to Technical Support Specialist• Prepare training manuals and FAQ materials for easy-access end-user guidance.• Document processes and maintaining service desk records.• Make recommendations to optimize IT performance and prevent future problems.• Route Helpdesk Tickets to designated team members