Clyde Welsh Email & Phone Number

Hands-on professional with a proven record of success in the technology industry. Strong interpersonal skills and ability to work under pressure and meet deadlines.Setup Olympus Dictation accounts on our server and users PC's as well as troubleshoot any issues users may haveInstall, configure and train users on Dragon Setup Zoom and Goto Meeting accounts as well as troubleshoot issues with meetingsInstall and configure Avaya Communicator for usersTroubleshoot Office issues and helped migrate users from Office 2016 to Office 2021Work on user access changes as requested by managementTroubleshoot computer, switch, or printer issuesMonitor and update tickets in ITSM (ticket management system)Create, test and deploy Windows 10/ Windows 11 images utilized for all Judicial Branch IT computersDeploy computers, setup users, and for existing users, copy all data from the old computer to the new computerAssist with the disposal of surplus hardware and equipmentConduct research on, and make recommendations for hardware productsAssist users and provide training and support to end users and staff on equipment operation and other issuesInstall, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printers and scanners, presentation equipment, and other products

Listed skills include Active Directory, Servers, Computer Hardware, Troubleshooting, and 12 others.