Clyde Cox Email & Phone Number

Provide governance of software applications like account management, billing, content and promotions on Sprint.com, ensuring its availability and functionality is within SLA and reporting traffic, sales volume, outages and performance for the web applications. Responsible for the process used to find, analyze and resolve issues on Sprint.COM partnering with IT and Business. Communicate status of issues to business stakeholders and pursue/document Root Cause Analysis (RCA) and Irreversible Corrective Action (ICA)

Blackberry SME, Teir 3 support. BES, BIS, Goodlink, Buisness Connect administatorPre-release testing of handsets, data cards, firmware & connection managers.Troubleshooting and resolution of CDMA wireless data issues for Sprint Executive Officers, Directors, Managers, and VIP customers.

Computer Technician/Network AdministratorResponsible for daily network operations. Computer maintenance & repair. Spyware and virus prevention and removal. Procurement and purchase of servers, desktops, laptops, parts, and other technology related equipment. Data backup. Implemented multiple provider connectivity to assure limited down time to district connectivity. Responsible for network connectivity between 3 campuses and internet access for school district. Planning, installation, and configuration of 12 2003 enterprise servers. 2 2003 standard server, and 2 Windows 2000 servers. Built, installed configured, and maintained 2 ISA servers. Responsible of the daily maintenance of these servers. In there various configurations as active directory domain controllers, application, file and print servers. DHCP, DNS, ISA servers, and web servers.Directly responsible for the purchase, installation and upgrade, daily maintenance of 300+ desktop computers. Running client OS’s of windows XP and windows 2000. 40+ laptop computers running windows XP and 2000 OS’s. Planned installed and configured district wide wireless technology. Providing network, and internet access to remote sites. That would not have access due to fiscal and physical restrictions. Purchased, installed, configured VPN servers, and client software to provide secure remote communications. Proficient in hardware trouble shooting and repair