My Mission as a senior team lead is to continue to provide guidance, re assurance, and stay on the forefront of customer facing issues. Communicate with my team regarding new technologies, and always keep them aware of ever changing standards. Ensure that the Desktop team meets the agreed upon SLA set by the stakeholdersDissemination of work and set goal expectations to the Field TeamsReport queries from Services now to evaluate work Matrix and trends.Discuss and escalate any potential issues to my direct manager, as well as the Director of ITBecome a Subject Matter expert on every new technology, In which I document, and share with my team.Motivate, Mentor, and Inspirational coach.Troubleshoot, as well as offer suggestions, and fixes to my team on issues that can potentially affect the stakeholders perception of us as a client.Constantly drive a Customer First initiative, and always promote the detailed updating of the service now ticketing system.Extensive Knowledge of the Following Applications:Radiology PACSCardiology DSMOmnicellOptimum ADLVisual CactusAS/OBGYNEclinical Works3M CodingQS1GeriMenu

Who am I? And What do I do here?Nuance Dragon NMC Administrator:Dragon Dictation Voice recognition system effectively reduces costs by eliminating the outsourcing of transcription service vendors, As well as speeds up the production of patient flow within Epic by giving Physicians the ability to ‘Speak’ a patient’s note into Epic, as oppose to Typing the note, Thus contributing to the Government’s ‘Meaningful Use’ agenda. I am the Sole Brookdale Enterprise application support for Nuance Dragon Medical Network Edition!Implementation of the Vendor Registration Kiosk Devices found at each entry point of the main Hospital and Nursing Homes.Vendors can no longer walk into the Hospital to promote their products, without first getting past the security check point and being screened by the Vendor Credentialing system Kiosks Implementation of the Assure ID Hospital Badging System responsible for implementing a whole new badge ID system for Brookdale HospitalI am the administrator of the Airwatch MDM console 100 Physicians have the ability to access Epic from their Ipads, and Iphones thanks to this Airwatch Implementation, which also serves as a secure email platform that Isolates and wipes your inbox in the event you loose your Phone, which is Patient Health sensitiveI Oversee/Project Manage our current Windows XP to Windows 7 MigrationWe had over 500 pc's still running on the XP platform, Me and my team was able to reduce that in half as of October. we began our crusade in the late summer, and we're still rollingI develop the processes and procedures, I also research and publish the known issues and fixes which can be found in the Service Now Knowledge Base ArticlesI Continuously maintain and update Documentation on Clinical Application installations which can be found in the on our Brookdale information serverI am also a committee member who was Chosen to participate in the weekly Environmental of Care rounds with the Brookdale Executive committee....

Bronx Lebanon Hospital (Clinical Application Analyst)Contributed to Build Configurations in Allscrpits SCM for GO-Live Implementation on DEC 6th 2008. Strong Areas of focus on Allscrpts 5.0, and 5.5 are as follows.Workstation ConfigurationSecurityDictionaries (Oragnazational Units)Logical Print ConfigurationLocationsRegistration/Scheduling configurationManage RX/Reg/report printing through Allscrpts SCM.Maintanence of BLHC/Allscrprits Print servers.Bronx Lebanon Hospital (IS Technical Coordinator)Specialize In the coordination of various IT Project Management Duties:Coordinate with Facilities Management to determine new construction projects for Departments/Clinics/Wards, To determine IT related needs for the project.Coordinate with Telecommunications to install the appropraite data lines to outfit the new project. Site Surveys/MDF/IDF surveys to determine appropriate network switches, and patch panels to accomodate the project. Meet with Departmental Administrators to determine the scope of devices to outfit the new project (ie. PC's Printers, Glucometers etc). Coordinate with IT management to determine timelines, resource availability, and specific needs required to meet a sucessful Go-Live date for new project.Extensive Knowledge of the Following Applications:Aiwatch MDM ImplementationAllscripts (5.0/5.5)TempTrakCitrix Xen App/RecieverDragon Enterprise/Network EditionRemedyActive DirectoryGE ImageCast Centricity/PrenatelXerox/Managed Print ServicesDosedgeIntellifillNCR(Kisok)TempTrakRemedy (all versions)Citrix 10.0, 11.0, 12.0 (Fat/Thin Client Configuration)PyxisStreamline Health