Director Of Technical Communications
Managed a group of communications and marketing professionals in the production and delivery of technical customer communications.Managed contracts with vendors for services such as document translation, printing, ad placement and fulfillment.Managed cost, schedule and technical compliance of all external technical communications including technical manuals, technical training material, technical content of proposals, ads and equipment specifications.Performed the duties of an Internal ISO Auditor.Managed a group of technical writers, editors and illustrators in the production of Hybrid Fiber Coax (HFC) hardware and software manuals.Created database for internal personnel to view all customer literature.Created a site for authorized customers to view or download technical manuals and catalog literature.Created processes, specifications and guidelines for the technical publications group to insure consistency, technical accuracy and compliance to user needs.Created ISO procedures for the department.Coordinated the development of proposals for several regional telephone companies.Created proposal templates for various international sales offices enabling them to independently develop proposals (solicited and unsolicited) in a consistent and cost effective manner.