Clyde Lawrence Email & Phone Number

Duluth, Georgia, United States

• Delivered support utilizing customer engagement software, universal chat client software, and email.• Evaluated issues using an internal customer database and recording detailed notes during customer ineractions.• Explored the company knowledge base for solutions to customer-reported issues.• Collaborated with supervisors to escalate unique issues on customer accounts for resolution.• Conducted caller authentication• Recorded details of interactions with customers outlining methods and approaches to assist and rectify customer accounts. • Connecting and synchronizing computer hardware establishing a secure connection to company servers, completing system updates, and troubleshooting peripherical devices customer engagement software. • Troubleshooting customer accounts following company protocol and providing clear instructions to verified customers intending to regain access.• Partaking in, practicing, and completing company and client required training programs mandated by industry standards.• Without supervision, working to execute the company standard of remaining focused, unbiased, inclusive, and compassionate customer service to each customer on every call received.• Advising agents through research of company policies, updates, and collaboration with management to provide customers with proper solutions.

Duluth, Georgia, United States

• Updated customer data, i.e., address, phone numbers, and email addresses of customers.• Made outbound calls guided by a weekly generated call log maintaining contact with customers. • Proactively researched new products obtaining critical knowledge of the industry.• Followed company guidelines regarding product layouts instructed by management. • Engaged customers about the key features of products and astutely answered any questions. • Worked to exceed all department KPIs assigned by strategic sales managers. • Maintained accurate inventory standards of the warehouse and store-front. • Developed relationships with customers to identify their needs recommending ideal solutions and coordinating enrollment in trainings. • Engaged customers by exercising soft skills to plan projects and eradicate reported issues. • Maximized the opportunities to up-sell or add additional products to purchases. • Regularly entered updated stock data regarding inventory counts and locations, order and sales records, and customer account information.

Snellville, Georgia

• Ensures freight is processed efficiently to maximize product service levels and is responsible for providing an exceptional in-store customer service experience by assisting customers, as needed.• Following the established sorting and stocking guidelines, the freight process is completed within the designated time, it is ensured that the freight sorting area is organized and matches the approved "blue print". • Processing of inventory, and proactively investigating and correcting any issues or discrepancies with stock and shelved merchandised.• Assisting customers, utilizing the proven Office Depot Selling Program, if sales associates are not available or occupied.• Responsible for additional merchandising tasks, as directed by the Leader on duty.• Ensure all organizational equipment are appropriately calibrated and inspected routinely.• Perform maintainability and maintenance demonstrations for clients. • Conduct investigation and resolve identified issues post-delivery operation, maintenance and service inclusive of design modifications as well as kits. • Complete, submit and supervise requests for materials and equipment. • Receive inventories and ensure to ship equipment as well as dispose of equipment and waste.

New Haven,Conneticut

• Facilitated inbound calls from cardholders regarding their checking accounts• Created tickets using Easy Help software for numerous cardholders issues• Assisted in performing Federally required Customer Identification Program background check on customers prior to opening accounts• Adapted to the needs of individual callers by offering options/suggestions to meet their needs• Documented all calls with regards to customers inquires accurately using call tracking system• Provided timely and accurate information displaying a customer-oriented image of the company• Located and interpreted information from a number of databases to assist customers during calls• Updated customer profiles upon request

Customer Service; Queries/Technical Support Recommended, selected, and helped obtain merchandise based on customers’ requirements Answered customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas Rectified technical problems in all LIME service segments• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Ensured steps were implemented to address customer concerns Escalated any unresolved queries to supervisor or manager if reported for more than two occasions Responsible for improving customer retention through programs and services provided to the customer Sales Agent Greeted customers and ascertained their wants or needs Directed customer to appropriate section within flagship store Utilized merchandized systems to initiate and complete service orders and handle customer requests Continually maintained working knowledge of all company products, services and promotions Made recommendations according to the customer’s needs on features, accessories, upgrades and rate plans Utilized operational systems to process purchases of products and services Administered system functions on all opening, closing and balancing procedures according to finance guidelines Responsible for the float provided and at the end of their work shift, and must account for all monies they received Tidied and clean display cases, shelves and aisles Billing • Processed customers’ payments for purchases and monthly fees paid at the store• Processed payments by taking cash and credit card payments, giving change to customers and using a computerized invoicing system and to record payments and print receipts Responsible for the float provided and at the end of their work shift, and must account for all of the monies they have received Administered system functions on opening, closing, and balancing procedures to according to the finance guidelines

Commonwealth Of Dominica

• Maintained sales targets and managed customer requirements,• Polished and organized LAND leather products and fine wines,• Balanced daily sales using a computerized invoicing system,• Performed end of day inventory checks to ensure accuracy/veracity of data alongside sales,• Restocked merchandise and managed inventory

Commonwealth Of Dominica

• Taught Agricultural Science (All Levels)• Taught Physical Education/Sports(Second form Level)• Taught Second Form Mathematics(Second Form Level)

Certificate, Animal/Livestock Husbandry And Production, Tropical Agriculture, Crop Husbandry

Associate'S Degree, Agriculture, General

Activities and Societies: Student Council Executive, Savings Union Executive, Peer Helpers Program