I currently serve as a ASM Service Writer/Consultant for Robbins Toyota/Scion in the Gulf States Toyota Region and perform the following duties Communicate with service customers to determine the nature of the mechanical problemsAssist the service manager as necessaryAdheres to all company policies, procedures and safety standardsInterpret warranty information and policies to customersGreet each customer in a prompt, courteous manner, let customers who are waiting in lineHandle minor customer complaints and misunderstandingsObtain customer and vehicle dataSchedule appointments using dealership approved formsProfessional AccomplishmentsService Advisor CertificationPassed All E-Learning Modules 90% - 100% scores on all testing High CSI Scores Currently holds a CSI score of 97.66%3 month average of 95.79%12 month average of 94.82Toyota District Contest Winner Maintained Green CSI score 100% on next appointments Highest in sales if Batteries, Tires, and 90k services